Business Head

Chennai Chess Club; Chennai District; On-site; INR 2,500,000 - 5,000,000; Full time

Job summary

Chennai Chess Club seeks an experienced business leader to scale a mid-sized education-focused organization. You will own revenue targets, oversee Marketing, Sales, Operations, HR and Finance, and drive cross-functional initiatives to improve student experience and retention.

The ideal candidate has 6–10 years in leadership roles, strong analytics, and a track record of measurable business outcomes in high-growth settings. MBA is a plus; chess/edtech knowledge is a bonus.

Qualifications

• 6–10 years of leadership experience in consumer-facing, education, or high-growth business.
• Record of driving revenue growth, profitability, and customer retention.
• Excellent communication and data-driven decision-making skills.
• MBA or equivalent qualification is an advantage.

Responsibilities

• Own revenue targets, profitability and cost efficiency.
• Review revenue, collections, profitability, and key metrics with leadership.
• Oversee Marketing, Sales, Operations, HR and Finance.
• Develop scalable workflows and improve student experience and retention.
• Monitor KPIs, schedule, attendance, and coach performance.
• Drive team performance and conduct regular reviews.
• Coordinate campaigns, events, and promotions with Marketing.

Skills

Leadership

Strategy

Operations Mgmt

Business Development

Marketing

Analytics

Communication

Team Leadership

Education

Bachelor or MBA

Job description

Chennai Chess Club is one of India’s leading chess learning institutes,committed to making high-quality chess education accessible to learners worldwide. With over 2,000 students and a presence across 35+ countries, we are building one of the fastest-growing chess education communities globally.

Role Description:

We are looking for an experienced business leader with a track record of managing and scaling a medium-sized business or business unit, ideally driving 3–4x growth. The ideal candidate will have 6–10 years of experience in leadership roles across operations, business development, marketing, or general management, preferably within education, fitness, consumer services, or other high-growth businesses.

Primary Responsibilities:

• Own revenue targets, profitability and cost efficiency.
• Review revenue, collections, profitability, and key business metrics with leadership on a regular basis.
• Approve spending and vendor contracts in alignment with financial goals.

2. Strategic Leadership

• Develop and execute the academy’s long-term vision and annual operational plan.
• Oversee all departments – Marketing, sales, operations, HR, and finance.

3. Operations Management

• Design and continuously improve scalable workflows, processes, and accountability systems across teams.
• Develop and improve processes that enhance the student experience and maximise student retention.
• Monitor scheduling, attendance, and punctuality of coaches and students using measurable KPIs and tools.
• Implement quality control checks on classes and coach performance.

3. Team Management

• Lead, mentor, and evaluate staff including operations team, sales teams, marketing team, support staff and Coaches.
• Conduct regular team meetings and reviews.
• Drive performance through clear KPIs and team accountability.

4. Student Feedback & Improvement

• Ensure high student satisfaction through quality training, transparent updates, parent communication and prompt issue resolution.
• Establish and improve systems to measure student progress and parent satisfaction, retention, and issue resolution.
• Coordinate with the marketing team to run campaigns, events, and promotions.
• Continuously improve the sales process, conversion rates, and overall revenue performance.
• Oversee branding, social media presence, and public representation of the academy.

Qualifications:

• 6–10 years of experience, including significant people leadership experience in a consumer-facing, education, fitness, services, or high-growth business.
• Demonstrated experience managing cross-functional teams and being accountable for measurable business outcomes such as revenue growth, profitability, customer retention, or operational efficiency.
• Outstanding verbal and written communication skills, including the ability to present complex ideas clearly to clients and internal teams.
• Excellent analytical, decision-making, and problem-solving abilities, with comfort working with data, KPIs, and performance dashboards.
• Bachelor’s or Master’s degree from a Tier-1 University/College in Business, Marketing, Management, Engineering or a related field; MBA or equivalent professional qualification is an advantage.
• Chess knowledge and Edtech experience are a huge bonus.