Parent Relationship Executive

Chennai Chess Club; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Chennai Chess Club in Chennai seeks a Parent Relationship Executive to bridge between parents, students and the club, ensuring progress is communicated and concerns resolved. The role involves tracking performance, coordinating with coaches and the operations team, and supporting fee collection to maintain high parent satisfaction.

Ideal candidates have 1–3 years in related roles, strong English and Tamil communication, and a Bachelor’s degree.

Qualifications

• 1–3 years in parent engagement, academic counselling, or similar client-facing roles.
• Excellent English and Tamil communication (spoken and written).
• Strong listening, empathy, and problem-solving skills.
• Proficiency with CRM tools, MS Excel and Google Sheets/Docs.
• Ability to coordinate across coaches, operations and accounts; timely follow-ups.
• Willingness to work on-site in Chennai and attend sessions.
• Bachelor’s degree (any discipline).

Responsibilities

• Engage with parents to monitor satisfaction and progress.
• Track student performance and resolve concerns.
• Coordinate with coaches and operations to deliver parent experience.
• Support fee collection and follow-ups.
• Attend student sessions on-site in Chennai.
• Educate parents about responsibilities and encourage participation.

Skills

English & Tamil

Listening empathy

Problem solving

Team coordination

On-site Chennai

Chess knowledge

Education

Bachelor's degree

Tools

CRM tools

MS Excel

Google Sheets/Docs

Job description

Job Title: Parent Relationship Executive

Experience: 1 - 3 Years

Location: Chennai

Company Description:

Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 2000 students worldwide and numerous events in the city, we are your ultimate destination for all things chess.

Role Description:

This is a full-time on-site role for a Parent Relationship Executive based in Chennai. The Executive will act as the primary bridge between parents, students, and the club — ensuring that parents remain informed, engaged, and satisfied with their child’s progress. The role involves tracking student performance, resolving academic or operational concerns, preventing dropouts, supporting fee collection, and proactively coordinating with coaches and the operations team to deliver an excellent parent experience.

• Key Responsibilities: Parent Engagement: Build strong relationships with parents, regularly check in on satisfaction, and serve as the human face of the club.
• Curriculum Support: Understand the curriculum thoroughly, answer parent queries confidently, and guide them on upcoming milestones.
• Progress Tracking: Monitor each student’s learning pace; escal
• Batch Management: Assess whether assigned batches suit each student and reassign when necessary for better fit.
• Parent Deliverables: Educate parents about their responsibilities (e.g., creating Lichess accounts, encouraging tournament participation) and ensure compliance.
• Retention & Dropout Prevention: Spot disinterest early, understand challenges, and troubleshoot to keep students engaged.
• Fee Follow-up: Reach out to fee defaulters, understand concerns, and resolve issues to ensure timely payments.
• Classroom Presence: Attend assigned student sessions, observe proactively, and resolve issues that may impact satisfaction.

• Qualifications1–3 years of experience in parent engagement, academic counselling, customer relationship management, or similar client-facing roles.
• Excellent communication skills in English and Tamil — both verbal and written.
• Strong listening, empathy, and problem-solving skills to handle parent concerns effectively.
• Comfort with CRM tools, MS Excel and Google Sheets/Docs
• Ability to coordinate across teams (coaches, operations, and accounts) and maintain timely follow-ups.
• A positive, patient, and proactive attitude with a passion for student progress and parent satisfaction.
• Willingness to work on-site from Chennai and occasionally attend student sessions.
• Ability to play chess and a basic understanding of chess coaching are preferred.
• Bachelor’s degree in any discipline (preferably in Business Administration, Communication, Psychology, or Education).

Requirements added by the job poster

Bachelor's Degree