Business Executive

Mahindra Finance; Darjeeling; On-site; INR 250,000 - 450,000; Full time

Job summary

Mahindra Finance in India seeks a Business Executive to handle direct customer interactions, field outreach, and service to drive business growth. The role involves managing customer enquiries, dealer servicing, and ensuring compliant documentation during pre- and post-disbursement processes.

Ideal candidates hold graduation in any discipline with up to 2 years of experience, and possess strong regional language communication, plus awareness of local culture.

Qualifications

• Graduate in any discipline with up to 2 years of experience.
• Strong communication skills in the regional language.
• Awareness of local culture and trends.

Responsibilities

• Direct customer interaction and field outreach to drive business.
• Manage customer enquiries and facilitate scheme/loan processes.
• Provide dealer servicing support and maintain relationships with banks and dealers.
• Conduct initial credit appraisal of customers for eligibility.
• Ensure complete documentation and compliance during Pre and Post Disbursement.
• Aim to increase market share across assigned dealerships.
• Handle customer inquiries and grievances promptly and courteously.

Skills

Regional language communication

Local culture awareness

Listening skills

Education

Graduation in any Discipline

Job description

JOB DESCRIPTION FORM

Job Title: Business Executive

Date:

Job Holder Name:

Dept: Operation

Reports To: Team Leader - Business

Location:

1. Job Purpose Statement (Summarizes in one/two statements why this job exists and the contribution makes to the overall business of the company).

Direct customer interaction & reach in the field/Market.

Servicing Customer requirements & ensuring business development

2. Duties and Responsibilities (List in the order of importance the duties and responsibilities of this job)

• Responsible for business growth in given product.
• Enquiry management.
• Scheme management.
• Dealer servicing.
• Initial credit appraisal of customers.
• Increasing market share as targeted at all dealerships under purview.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Ensuring complete documentation, stamping and formalities related to Pre and Post Disbursement.
• Documentation Pointers: Ensure the collection and filing of the photographs, address proof, signature attest, PDD and PDC collection, Income Papers, Movable and Immovable Properties papers including IT return, Pass Book copy and P&L of the new contracts as well as assigned contracts.
• Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
• Abreast with the Competitors strategies and market activities/preferences.
• Customer service- Attending to customer inquiries / grievances on timely basis.

3: Organizational Relationship (Provide an organizational chart which illustrates the organizational structure above and below this position).

4. Key Challenges (List the key tasks performed to support the main objectives of the position).

Increase in market share / dealer share of the given product.

Maintaining quality along with quantity.

5. Decision making authority (describes the type of decisions made alone, those on which the manager must be consulted, those referred to higher level, and job procedures to be followed).

First hand proposal scrutiny.

Recommending a business case to his supervisors for decision.

6. Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position).

Professional Qualification

Graduate in any Discipline with max 2 years experience

Skills and Knowledge

• Communication skills in Regional Language
• Awareness of local culture and trends
• Listening skills, to understand exactly what customers require

Competencies

• Customer Focus
• Team work
• Communication skills
• Interpersonal Skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations