Business Executive

Mahindra Finance; Siliguri; On-site; INR 180,000 - 240,000; Full time

Job summary

Mahindra Finance invites applications for the position of Business Executive in the Operations department. The role focuses on direct customer interaction in the field, servicing customer requirements, and driving business development through market reach.

Key duties include enquiry management, dealer servicing, initial credit appraisal, and ensuring thorough documentation for pre- and post-disbursement processes.

Qualifications

• Graduate in any discipline with up to 2 years experience.
• Strong communication skills in regional language.
• Good listening skills and awareness of local culture and trends.

Responsibilities

• Direct customer interaction and reach in the field/market.
• Enquiry management and dealer servicing.
• Initial credit/verification process and documentation handling for disbursement.
• Maintain cordial relationships with customers, banks, dealers and subordinates.
• Ensure complete documentation and compliance for pre- and post-disbursement processes.

Skills

Communication in regional language

Awareness of local culture

Listening skills

Education

Graduate in any discipline

Job description

JOB DESCRIPTION FORM

Job Title: Business Executive

Date:

Job Holder Name:

Dept: Operation

Reports To: Team Leader - Business

Location:

1. Job Purpose Statement (Summarizes in one/two statements why this job exists and the contribution makes to the overall business of the company).

Direct customer interaction & reach in the field/Market.

Servicing Customer requirements & ensuring business development

2. Duties and Responsibilities (List in the order of importance the duties and responsibilities of this job)

• Responsible for business growth in given product.
• Enquiry management.
• Scheme management.
• Dealer servicing.
• Initial credit appraisal of customers.
• Increasing market share as targeted at all dealerships under purview.
• Communicating courteously with customers by telephone, email, letter and face to face.
• Ensuring complete documentation, stamping and formalities related to Pre and Post Disbursement.
• Documentation Pointers: Ensure the collection and filing of the photographs, address proof, signature attest, PDD and PDC collection, Income Papers, Movable and Immovable Properties papers including IT return, Pass Book copy and P&L of the new contracts as well as assigned contracts.
• Ensure maintenance of cordial relationships between all subordinates, peers, superiors, banks, dealers, dealer salesmen and customers.
• Abreast with the Competitors strategies and market activities/preferences.
• Customer service- Attending to customer inquiries / grievances on timely basis.

3: Organizational Relationship (Provide an organizational chart which illustrates the organizational structure above and below this position).

4. Key Challenges (List the key tasks performed to support the main objectives of the position).

Increase in market share / dealer share of the given product.

Maintaining quality along with quantity.

5. Decision making authority (describes the type of decisions made alone, those on which the manager must be consulted, those referred to higher level, and job procedures to be followed).

First hand proposal scrutiny.

Recommending a business case to his supervisors for decision.

6. Job Requirements (Describe the educational requirements, suggested year and type of experience, nature and extent of skills/abilities required for the desired position).

Professional Qualification

Graduate in any Discipline with max 2 years experience

Skills and Knowledge

• Communication skills in Regional Language
• Awareness of local culture and trends
• Listening skills, to understand exactly what customers require

Competencies

• Customer Focus
• Team work
• Communication skills
• Interpersonal Skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations