Business Development Support Executive

Digitize matrix; Pune District; On-site; INR 240,000 - 360,000; Full time

Job summary

Digitize matrix in Pune is seeking a customer support executive to manage call records, coordinate with the Business Development team and assist customers with inquiries. The ideal candidate has a diploma or bachelor's degree, 1 year of experience, and strong communication in Hindi, Marathi and English.

On-site work and a willingness to learn are required. You will use internal tools to deliver service, build relationships, and follow company guidelines.

Qualifications

• Diploma or Bachelor's degree in any discipline.
• 1 year of relevant experience preferred.
• Good communication skills in Hindi, Marathi & English.
• Interest in customer support and digital marketing.
• Willingness to learn and work on-site.

Responsibilities

• Maintain call and work-related records accurately.
• Coordinate with the Business Development team and complete assigned tasks on time.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers needs.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.

Skills

Multilingual communication

Education

Diploma or Bachelor's degree in any discipline

Job description

Role & responsibilities

• Maintain call and work-related records accurately
• Coordinate with the Business Development team and complete assigned tasks on time
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Identify and assess customers needs.
• Dial outbound and attend inbound calls of customer and leads.
• Use internal tools and methods to provide best possible service to the customer.
• Negotiate with leads on behalf of customer.
• Keep customer up-to date on the progress of his account.
• Follow communication procedures, guidelines and policies.

Preferred candidate profile

• Diploma or Bachelors degree in any discipline
• Relevant 1year experience preferred
• Good communication skills in Hindi, Marathi & English
• Interest in customer support and digital marketing
• Willingness to learn and work on-site