Business Development Manager - IT Infra

Soffit Infrastructure Services (P) Ltd; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Soffit Infrastructure Services (P) Ltd is seeking an experienced Business Development Manager to maintain and expand relationships with key clients, especially in Managed Services across IT domains. The role requires a proven sales track record and the ability to manage enterprise accounts within the domestic market.

You will develop account strategies, collaborate with sales, marketing and product teams, negotiate contracts, and drive client satisfaction and growth.

Qualifications

• Graduate/PG in business/Marketing or related field with 5+ years' relevant IT services experience (Networking/cybersecurity/managed services/DC/Cloud).
• Proven track record in Sales, Account Management, or customer service.
• Excellent communication, both written and verbal.
• Strong negotiation skills.
• Analytical skills with ability to analyze data and identify trends.
• Customer-focused mindset.
• Ability to work independently and as part of a team.
• Experience with large enterprise clients preferred.

Responsibilities

• Build and maintain strong relationships with key clients: regular communication, understand business needs, identify growth opportunities.
• Develop account strategies aligning with business objectives to achieve goals.
• Collaborate with sales, marketing, and product teams to ensure client needs are met.
• Manage client expectations by clarifying products, capabilities, and timelines.
• Monitor client satisfaction and resolve issues promptly.
• Analyze account performance to identify trends and provide insights.
• Negotiate contracts and renewals to satisfy both parties.
• Maintain accurate records of client interactions and terms.

Skills

Strong communication

Negotiation skills

Analytical skills

Customer-focused mindset

Independent worker

Team player

Enterprise account experience

Education

Graduate/PG in business/Marketing

Job description

Position Overview:

Responsible for maintaining and expanding relationships with key clients of an organization. The job typically involves working with clients to identify their business needs and goals, and then helping to develop solutions to meet those needs. The Business Development Manager also acts as a liaison between the clients and the organization, ensuring that the clients receive the best possible service and support.

*Preferably looking for candidates with impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts.

*Relevant Domestic B2B Sales exposure into this field is mandatory.

Job Responsibilities:

• Build and maintain strong relationships with key clients: This involves regular communication with clients, understanding their business needs, and identifying opportunities for growth and expansion.
• Develop account strategies: Should work with clients to develop account strategies that align with their business objectives and help to achieve their goals.
• Work collaboratively with other teams: Should work with other teams within the organization, such as sales, marketing, and product development, to ensure that client needs are being met.
• Manage client expectations: Should work to manage client expectations by ensuring that clients understand what products and services are available, what the organization can and cannot do, and what timelines are realistic.
• Ensure client satisfaction: Should monitor client satisfaction, identify any issues or concerns, and work to resolve them in a timely manner.
• Analyze account performance: Should analyze account performance to identify trends and provide insights and recommendations to improve account performance.
• Negotiate contracts and renewals: Should negotiate contracts and renewals with clients, ensuring that both parties are satisfied with the terms and conditions.
• Maintain accurate records: Should maintain accurate records of client interactions, including contact information, contract terms, and any issues or concerns that arise.

Requisite Qualifications & Experience:

• Graduate/PG in business/Marketing or related field with relevant experience of Min.5 years – Preferably from IT Services Industry. (Networking/cybersecurity/managed service/DC/Cloud)
• Proven Track record of Sales, Account Management, or customer service.
• Excellent communication skills, both written and verbal.
• Strong negotiation skills.
• Analytical skills, with the ability to analyze data and identify trends.
• Customer-focused mindset.
• Ability to work independently and as part of a team.
• Experience working with large enterprise clients is preferred