Business Development Manager - IT Infra

Soffit Infrastructure Services (P) Ltd; Ernakulam; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Soffit Infrastructure Services (P) Ltd is seeking a Business Development Manager to build and expand relationships with key enterprise clients, identify business needs, and translate them into effective solutions across IT services.

You will negotiate contracts, renewals, and align cross-functional teams—sales, marketing, and product—while monitoring satisfaction, analyzing account performance, and driving growth.

Qualifications

• Graduate/PG in business/Marketing or related field with relevant experience.
• Min. 5 years of experience in Sales, Account Management, or customer service.
• Proven track record with enterprise accounts, especially IT services.
• Excellent written and verbal communication.
• Analytical mindset with ability to identify trends.

Responsibilities

• Build and maintain relationships with key enterprise clients.
• Develop account strategies aligned with client objectives.
• Collaborate with sales, marketing, and product teams to meet client needs.
• Manage client expectations and ensure timely delivery of value.
• Monitor satisfaction, analyze performance, and provide insights.
• Negotiate contracts and renewals to mutual satisfaction.
• Maintain accurate records of interactions and terms.

Skills

Sales

Account management

Communication skills

Analytical skills

Team collaboration

Education

Graduate/PG in business/Marketing or related field

Job description

Responsible for maintaining and expanding relationships with key clients of an organization. The job typically involves working with clients to identify their business needs and goals, and then helping to develop solutions to meet those needs. The Business Development Manager also acts as a liaison between the clients and the organization, ensuring that the clients receive the best possible service and support.

*Preferably looking for candidates with impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. *Relevant Domestic B2B Sales exposure into this field is mandatory.

Job Responsibilities:

• Build and maintain strong relationships with key clients: This involves regular communication with clients, understanding their business needs, and identifying opportunities for growth and expansion.
• Develop account strategies: Should work with clients to develop account strategies that align with their business objectives and help to achieve their goals.
• Work collaboratively with other teams: Should work with other teams within the organization, such as sales, marketing, and product development, to ensure that client needs are being met.
• Manage client expectations: Should work to manage client expectations by ensuring that clients understand what products and services are available, what the organization can and cannot do, and what timelines are realistic.
• Ensure client satisfaction: Should monitor client satisfaction, identify any issues or concerns, and work to resolve them in a timely manner.
• Analyze account performance: Should analyze account performance to identify trends and provide insights and recommendations to improve account performance.
• Negotiate contracts and renewals: Should negotiate contracts and renewals with clients, ensuring that both parties are satisfied with the terms and conditions.
• Maintain accurate records: Should maintain accurate records of client interactions, including contact information, contract terms, and any issues or concerns that arise.

Requisite Qualifications & Experience:

• Graduate/PG in business/Marketing or related field with relevant experience of Min.5 years – Preferably from IT Services Industry. (Networking/cybersecurity/managed service/DC/Cloud)
• Proven Track record of Sales, Account Management, or customer service.
• Excellent communication skills, both written and verbal.
• Analytical skills, with the ability to analyze data and identify trends.
• Ability to work independently and as part of a team.
• Experience working with large enterprise clients is preferred