Process Lead (International BPO) (Technical Sales)

Aheadone Technologies; Coimbatore District; Hybrid; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Office cab/shuttle

Cafeteria

Job summary

Aheadone Technologies in India is seeking a dynamic IT Sales / International Business Development professional to identify and develop new business opportunities across domestic and US markets, manage the sales pipeline, and close deals.

You will coordinate with technical teams, generate leads via email and networking, maintain CRM records, and drive process improvements while supporting international clients with excellent communication.

Qualifications

• Clear and effective verbal and written communication.
• Strong command of English for interaction with US/international clients.
• Hands-on experience in technology sales / IT sales.
• Experience in US processes / international BPO operations.
• Excellent lead generation, prospecting, and negotiation skills.
• Good understanding of sales pipelines, KPIs and SLAs.
• Strong client and stakeholder management.
• Willingness to work in rotational shifts.

Responsibilities

• Identify and develop new business opportunities in domestic and international markets.
• Generate and qualify leads through email, networking channels, referrals, and tradeshows.
• Handle prospecting, qualification, follow-ups, presentations, negotiations, and closures.
• Coordinate with internal technical/delivery teams to provide suitable solutions.
• Build and maintain relationships with international clients and prospects.
• Manage the sales pipeline and maintain accurate CRM records and sales reports.
• Take ownership of US/international processes and ensure smooth day-to-day operations.
• Monitor process KPIs, SLAs, quality, productivity, and turnaround time.
• Identify process gaps and implement improvements to enhance productivity and efficiency.
• Coordinate with cross-functional teams to resolve issues.
• Prepare daily, weekly, and monthly performance reports for management.
• Handle client escalations professionally and ensure timely resolution.
• Support team members with process-related queries and day-to-day coordination.
• Assist in training, SOP implementation, and continuous improvement initiatives.
• Ensure adherence to company policies, process guidelines, quality standards, and client expectations.

Skills

Verbal communication

English proficiency

Technology sales

International business

Lead generation

CRM proficiency

Negotiation

Process improvement

Cross-functional collaboration

Tools

CRM software

MS Office / Google Workspace

Job description

Role & responsibilities

• Identify and develop new business opportunities in the domestic and international markets/US markets.
• Generate and qualify leads through email, professional networking channels, referrals, and other sources including tradeshows.
• Handle prospecting, lead qualification, follow-ups, presentations, negotiations, and business closures.
• Understand client requirements and coordinate with internal technical/delivery teams to provide suitable solutions.
• Build and maintain strong relationships with international clients and prospects.
• Manage the sales pipeline and maintain accurate CRM records and sales reports.
• Take ownership of assigned US/international processes and ensure smooth day-to-day operations.
• Monitor process KPIs, SLAs, quality, productivity, and turnaround time.
• Identify process gaps and implement improvements to enhance productivity and efficiency.
• Coordinate with cross-functional teams to resolve operational and client-related issues.
• Prepare daily, weekly, and monthly performance reports for management.
• Handle client escalations professionally and ensure timely resolution.
• Support team members with process-related queries, performance improvement, and day-to-day coordination.
• Assist in training, process documentation, SOP implementation, and continuous improvement initiatives.
• Ensure adherence to company policies, process guidelines, quality standards, and client expectations.

REQUIRED SKILLS

• Proficient verbal and written communication skills.
• Strong command over English language with the ability to interact confidently with US/international clients.
• Hands-on experience in Technology Sales / IT Sales / International Business Development.
• Experience in US Process Management / International Voice Process / International Call Center / BPO Operations.
• Strong lead generation, prospecting, follow-up, negotiation, and objection-handling skills.
• Good understanding of sales pipelines, conversion metrics, KPIs, and SLAs.
• Strong client and stakeholder management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong ownership, accountability, and process-management skills.
• Proficiency in CRM, MS Office/Google Workspace, and reporting tools.
• Willingness to work in rotational shifts supporting international business operations.

Preferred candidate profile

Candidates with experience in the following areas will be preferred:

• IT / Technology Sales
• B2B / B2C International Sales
• Inside Sales
• International Business Development
• US Process Management
• International Voice Process
• International BPO / Call Center
• US Customer Support
• Client Relationship Management
• Process Lead / Operations Lead

KEY PERFORMANCE AREAS

• Lead generation and qualification
• Sales conversion and revenue contribution
• Business development and pipeline management
• Client acquisition and relationship management
• Process productivity and efficiency
• SLA and KPI adherence
• Quality and customer satisfaction
• Escalation management
• Process improvement
• Team coordination and performance

Perks and benefits

Office cab/shuttle, Cafeteria