Business Development Manager

Star Media Network; Mumbai, Delhi, Gurugram District, Bengaluru; On-site; INR 1,100,000 - 1,700,000; Full time

Benefits offered by this job

Competitive salary incentives

Career growth and learning

Collaborative work environment

Exposure to diverse clients

Job summary

StarMedia Network Pvt. Ltd. is seeking a proactive Client Relationship Manager to build and maintain long‑term relationships with clients, acting as the primary contact and ensuring satisfaction.

You will identify opportunities, coordinate with internal teams, and deliver exceptional service to drive growth. The role requires 15 years of related experience, strong communication, and expertise across media, advertising, and marketing solutions, with the ability to manage multiple accounts and

Qualifications

• Bachelor’s degree.
• Excellent verbal and written communication skills.
• 15 years of experience in client servicing, account management, business development, or relationship management.
• Strong interpersonal and relationship-building abilities.
• Experience in the media, advertising, digital marketing, or marketing agency industry is preferred.
• Negotiation and presentation skills.
• Customer-centric mindset with strong problem-solving abilities.
• Ability to manage multiple client accounts simultaneously.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to work independently as well as collaboratively in a fast-paced environment.

Responsibilities

• Build, nurture, and maintain strong relationships with existing and prospective clients.
• Serve as the primary point of contact for client communications and inquiries.
• Understand client objectives and recommend suitable media, advertising, and marketing solutions.
• Coordinate with sales, creative, digital, and operations teams to ensure timely execution of projects.
• Monitor campaign performance and provide regular updates and reports to clients.
• Identify opportunities for upselling and cross-selling services.
• Handle client feedback, concerns, and escalations professionally and ensure prompt resolution.
• Prepare proposals, presentations, contracts, and account reviews.
• Maintain accurate records of client interactions using CRM tools.
• Achieve client retention, revenue growth, and customer satisfaction targets.
• Stay updated on industry trends, competitor activities, and emerging marketing opportunities.

Skills

Communication

CRM proficiency

Relationship management

Negotiation skills

Time management

Microsoft Office

Independent working

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

StarMedia Network Pvt. Ltd. is a dynamic media and advertising company dedicated to delivering innovative marketing, branding, and communication solutions. We work closely with clients across industries to create impactful campaigns that drive business growth and strengthen brand presence.

Job Summary

We are seeking a proactive, customer-focused Client Relationship Manager to build and maintain long‑term relationships with our clients. The ideal candidate will act as the primary point of contact, ensuring client satisfaction, identifying business opportunities, and coordinating with internal teams to deliver exceptional service.

Key Responsibilities

• Build, nurture, and maintain strong relationships with existing and prospective clients.
• Serve as the primary point of contact for client communications and inquiries.
• Understand client objectives and recommend suitable media, advertising, and marketing solutions.
• Coordinate with sales, creative, digital, and operations teams to ensure timely execution of projects.
• Monitor campaign performance and provide regular updates and reports to clients.
• Identify opportunities for upselling and cross‑selling services.
• Handle client feedback, concerns, and escalations professionally and ensure prompt resolution.
• Prepare proposals, presentations, contracts, and account reviews.
• Maintain accurate records of client interactions using CRM tools.
• Achieve client retention, revenue growth, and customer satisfaction targets.
• Stay updated on industry trends, competitor activities, and emerging marketing opportunities.

Qualifications & Required Skills

• Bachelor’s degree.
• Excellent verbal and written communication skills.
• 15 years of experience in client servicing, account management, business development, or relationship management.
• Strong interpersonal and relationship‑building abilities.
• Experience in the media, advertising, digital marketing, or marketing agency industry is preferred.
• Negotiation and presentation skills.
• Customer‑centric mindset with strong problem‑solving abilities.
• Ability to manage multiple client accounts simultaneously.
• Strong organizational and time‑management skills.
• Proficiency in Microsoft Office and CRM software.
• Ability to work independently as well as collaboratively in a fast‑paced environment.

Key Competencies

• Client Relationship Management
• Account Management
• Communication & Negotiation
• Problem Solving
• Customer‑Centric Mindset
• Business Development
• Team Coordination
• Organizational Skills
• CRM Proficiency

Key Performance Indicators (KPIs)

• Client satisfaction and retention rate.
• Revenue growth from existing accounts.
• Successful project delivery within timelines.
• Upselling and cross‑selling performance.
• Response and resolution time for client issues.

What We Offer

• Competitive salary and performance‑based incentives.
• Career growth and learning opportunities.
• Collaborative and innovative work environment.
• Exposure to diverse clients and marketing projects.

If you are passionate about building meaningful client relationships and delivering outstanding service, we invite you to join StarMedia Network Pvt. Ltd. and contribute to our continued success.