Business Development Manager

Nextenti Tech; Gollapudi RV; On-site; INR 150,000 - 210,000; Full time

Job summary

Nextenti Tech is seeking an experienced Business Development Manager (BDM) to own post-sale enterprise account growth, customer retention, and revenue expansion in the healthcare sector. You will drive product launches, relationship management, and lifetime value through strategic upselling and cross-selling with hospital and clinic stakeholders.

Key responsibilities include growing and retaining accounts, managing churn risk, optimizing LTV, and coordinating doctor meets, trainings, and

Qualifications

• 5-10 years in Healthcare BD or related roles.
• Deep understanding of hospital workflows and clinical decision-making processes.
• Experience managing multi-level healthcare stakeholders (doctors, admins, procurement, IT).
• Strong communication, problem-solving, and analytical skills; proficient in CRMs and MS Office.

Responsibilities

• Own post-sale enterprise account growth, retention, and revenue expansion.
• Manage churn risks and resolve friction points to sustain satisfaction.
• Drive LTV through ongoing value delivery and upselling/cross-selling of modules.
• Plan doctor meets, product trainings, and stakeholder programs to boost adoption.
• Coach internal teams to ensure smooth operations and workflow integration.
• Collaborate with Product, Sales, and Support to address feedback and barriers.

Skills

Persuasive communication

Problem-solving

Analytical aptitude

CRM proficiency

MS Office

Digital tools

Tools

CRM software

MS Office

Digital tools

Job description

Job Description

We are looking for an experienced Business Development Manager (BDM) to own post-sale enterprise account growth, customer retention, and revenue expansion. Once an enterprise account is signed, you will take full ownership of product launch, relationship management, and driving lifetime value (LTV) through strategic upselling, cross-selling and stakeholder engagement.

Key Responsibilities

• Account Growth & Retention: Build multi-level relationships within hospitals and clinics, track usage patterns, and drive recurring revenue through upselling and cross-selling new modules or upgrades.
• Churn & Risk Management: Monitor account health, identify churn risks early, and proactively resolve friction points to sustain high customer satisfaction.
• LTV Optimization: Ensure clinicians and healthcare administrators experience ongoing clinical, operational, and commercial value from the platform.
• Engagement & Outreach: Plan and execute doctor meets, product training sessions, and stakeholder programs to maximize product adoption.
• Team & Operations Management: Coach internal KAMs/support executives or client-side clinic staff to ensure smooth daily operations and workflow integration.
• Cross-Functional Collaboration: Partner with internal Product, Sales, and Support teams to communicate customer feedback and resolve technical or operational barriers.

Desired Candidate Profile

• Experience: 5-10 years in Healthcare BD, Hospital Account Management, Pharma GTM teams (New Therapy/Innovative Drugs), or Specialized Diagnostics (Genomics, Stem Cell, Genetic Screening).
• Domain Knowledge: Deep understanding of hospital workflows, clinical decision support, and medical decision‑making processes.
• Stakeholder Management: Proven track record of managing multi-level healthcare stakeholders, including doctors, hospital administrators, procurement teams, and IT staff.
• Skills: Strong persuasive communication, problem-solving, analytical aptitude, and proficiency in CRMs, MS Office, and digital tools.
• Personal Traits: High ownership, persistent, extroverted, and adaptable to slow‑moving or dynamic accounts.
• Travel: Willingness to travel frequently to client sites, hospitals, and clinics.
• Languages: Fluent in English and the local territory language.