Business Development Manager

Flatworld Solutions (FWS); Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Flatworld Solutions (FWS) in Bengaluru, India seeks a Manager/Senior Manager – Business Development to drive revenue and expand Contact Center Solutions globally. You will lead strategic sales, identify opportunities across APAC, Middle East, UK, and Europe, and champion AI-enabled tools to enhance prospecting and client engagement.

The role requires a proven track record in international B2B sales, strong negotiation skills, and the ability to manage senior stakeholder relationships across

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• MBA or equivalent post-graduate qualification is an added advantage.

Responsibilities

• Develop and implement a robust, data-driven sales strategy aligned with revenue targets.
• Identify, prioritize, and penetrate target markets across APAC, India, Middle East, ANZ, UK, and Europe.
• Lead negotiations and drive deals through to closure.
• Actively leverage AI-enabled sales tools for lead generation, outreach, and pipeline optimization.
• Build and nurture long-term relationships with senior decision-makers and key stakeholders.
• Monitor industry trends and translate insights into growth strategies.

Skills

Contact center tech

AI tools

CRM software

Sales analytics

Negotiation

Executive presentation

C-suite engagement

Upselling & cross-selling

Strategic thinking

Analytical thinking

Education

Bachelor's in Business Administration/Marketing

MBA or equivalent

Tools

None

Job description

JOB DESCRIPTION

Manager / Senior Manager Business Development (Contact Center Solutions)

POSITION DETAILS

• Title: Manager / Senior Manager – Business Development
• Location: Bengaluru, India
• Shift: Day Shift (IST Hours)/Night Shift
• Reports To: TBD
• Department: Sales (Domestic & International)
• Employment Type: Full-Time

POSITION OVERVIEW

The Manager / Senior Manager – Business Development will be responsible for driving revenue growth and expanding our Contact Center Solutions footprint across domestic & international markets. This role calls for a strategic, commercially minded professional with a strong track record in domestic as well as international B2B sales — particularly within the contact center or broader technology ecosystem. The ideal candidate will be an active and enthusiastic adopter of AI-enabled tools, leveraging technology to enhance prospecting, pipeline management, and client engagement.

KEY RESPONSIBILITIES

• 1. Sales Strategy & Execution
  • Develop and implement a robust, data-driven sales strategy aligned with revenue targets.
  • Identify, prioritize, and penetrate target markets across APAC, India, Middle East, ANZ, UK, and Europe.
  • Manage a healthy sales pipeline with accurate forecasting and timely reporting.
• 2. Client Acquisition
  • Identify and engage prospective clients through strategic outreach and consultative selling.
  • Conduct in-depth needs assessments to understand and align with client requirements.
  • Present, position, and demonstrate the value of our contact center solutions compellingly.
  • Lead negotiations and drive deals through to closure.
• 3. AI Tools & Digital Enablement
  • Actively leverage AI-enabled sales and productivity tools for lead generation, outreach, competitive intelligence, and pipeline optimization.
  • Stay ahead of AI developments relevant to the contact center and BPO space, incorporating insights into sales conversations and proposals.
  • Champion the use of technology within the sales function to improve efficiency and effectiveness.
• 4. Relationship Management
  • Build and nurture long-term relationships with senior decision-makers, key stakeholders, internal teams, and vendor partners.
  • Serve as the primary point of contact for key accounts, ensuring prompt issue resolution and consistent client satisfaction.
  • Drive post-sales engagement to support retention and renewal.
  • Proactively identify and act on upselling and cross-selling opportunities to maximise revenue within existing accounts.
• 5. Market Intelligence
  • Monitor industry trends, competitor activity, and emerging technologies across target geographies.
  • Translate market insights into actionable growth strategies and product positioning inputs.
• 6. Cross-Functional Collaboration
  • Partner with Marketing to design and execute targeted campaigns for priority markets.
  • Collaborate across service verticals to create structured upselling and cross-selling motions.
  • Work closely with internal stakeholders to ensure solutions are tailored to client needs.

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor's degree in Business Administration, Marketing, or a related discipline.
• MBA or equivalent post-graduate qualification is an added advantage.

Experience

• 5–10 years of progressive experience in Business Development or Sales roles.
• Minimum 5 years of experience selling Contact Center Solutions or related technologies.
• Demonstrated success in meeting and exceeding sales targets in international markets.
• Proven exposure to and success across APAC, India, Middle East, ANZ, UK, and European markets is essential.

Skills & Competencies

• Strong working knowledge of contact center technologies, platforms, and solutions.
• Proficient and enthusiastic user of AI tools — including AI-driven CRM, sales intelligence, and productivity platforms.
• Excellent communication, negotiation, and executive-level presentation skills.
• Ability to engage credibly with C-suite and senior decision-makers.
• Demonstrated ability to upsell and cross-sell complementary services, with a strategic mindset for growing revenue within existing accounts.
• Strategic thinker with strong analytical and problem-solving capabilities.
• Proficiency in CRM software and sales analytics tools.