Business Development Executive

Qrata; Pune District; On-site; INR 250,000 - 380,000; Full time

Job summary

Qrata in Moshi, Pune is seeking an inbound-focused business development and customer engagement professional. You will manage inbound enquiries, corporate orders, and marketplace operations while supporting brand initiatives.

No cold calling or field travel; the role emphasizes quick responsiveness, clear communication, and nurturing client relationships across channels to drive repeat business. This is an in-office, full-time position.

Qualifications

• 1–2 years of relevant experience in BD, client servicing, or inbound sales coordination.
• Experience in FMCG, D2C, e-commerce or consumer brands preferred.
• Excellent written and spoken English with strong email writing.
• Highly organized with attention to detail and multitasking ability.

Responsibilities

• Inbound enquiries handling from corporate gifting clients and bulk buyers.
• Manage marketplace orders across platforms like Amazon and Flipkart, track status and resolve issues.
• Respond to customer queries via Instagram DMs, email and other channels with a professional tone.
• Identify influencers and coordinate basic outreach to support brand initiatives.

Skills

Inbound BD

Customer engagement

English communication

Organization

Multitasking

Education

Any Graduate

Tools

Excel/Google Sheets

Job description

Location: Moshi, Pune

Work Mode: In-Office

Working Days: Full-Time

Experience: 12 Years

Education: Any Graduate

Eligibility: Female preferred

Travel: No travel required

Working Days - 6 Days onsite

About the Role

This is an inbound-focused business development and customer engagement role. You will manage incoming client enquiries, corporate and bulk orders, marketplace operations and customer communication while also supporting the brand's influencer and social media initiatives.

No cold calling. No hard outbound sales. No field travel.

Key Responsibilities

1. Inbound Business Development

• Handle inbound enquiries from corporate gifting clients, bulk buyers, cafs and institutional customers.
• Understand requirements, prepare quotations and coordinate order fulfilment and dispatch.
• Maintain client records and build relationships to drive repeat orders.
• Coordinate with internal teams to ensure smooth order execution.

2. Marketplace & B2C Order Management

• Manage daily orders across platforms such as Amazon, Flipkart, Smytten and other marketplaces.
• Track order status, dispatch timelines and delivery performance.
• Coordinate with operations and logistics teams to resolve delivery or order-related issues.
• Ensure accurate and timely order processing.

  3. Customer Communication

  • Respond to customer queries through Instagram DMs, email and other digital channels.
  • Handle product, order and delivery-related queries professionally.
  • Resolve customer concerns with a strong focus on responsiveness, empathy and brand experience.
  • Maintain a professional and consistent communication tone across channels.

  4. Influencer & Brand Outreach

  • Identify and reach out to relevant influencers and content creators.
  • Coordinate basic influencer collaborations and follow-ups.
  • Support social media and brand-awareness initiatives.
  • Track influencer responses and collaboration status.

  What We're Looking For

  • 1–2 years of relevant experience in business development, client servicing, customer support, marketplace operations or inbound sales coordination.
  • Experience in FMCG, D2C, e-commerce or consumer brands will be preferred.
  • Excellent written and spoken English with strong email-writing skills.
  • Strong interpersonal and client-handling skills.
  • Highly organised with excellent attention to detail.
  • Ability to manage multiple orders, conversations and priorities simultaneously.
  • Comfortable working with Excel/Google Sheets and digital communication platforms.
  • Proactive, responsible and comfortable working in a fast-paced startup environment.
  • Interest in social media, influencers and consumer brands is a plus.

  Why Join Us?

  • Work with a fast-growing FMCG
  • Get exposure to corporate sales, e-commerce, marketplaces, customer experience and influencer marketing.
  • Opportunity to work closely with the core team and take ownership of day-to-day business operations.
  • Build experience across multiple areas of sales, business development and digital brand growth.