Business Development Executive

Forsyth Lodge; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

Forsyth Lodge in Mumbai, Maharashtra, is seeking a Business Development Executive to drive sales for luxury hospitality services. The role handles direct enquiries, converts bookings, and upsells experiences, while coordinating with reservations and operations to ensure guest satisfaction.

The ideal candidate has 1 year in hotel or travel sales, strong communication, negotiation and follow-up skills, and a customer-first approach to achieve monthly targets.

Qualifications

• 1 year of experience in hotel sales, hospitality, travel sales or reservations.
• Strong communication, negotiation and convincing skills.
• Experience in B2C sales and direct customer handling.
• Strong follow-up and relationship-management skills.
• Target-oriented with a customer-first approach.

Responsibilities

• Handle direct enquiries through calls, WhatsApp, email and website.
• Convert hotel/resort enquiries into confirmed bookings.
• Understand guest requirements and recommend suitable stay and experiences.
• Handle end-to-end reservations, including quotations, follow-ups and confirmations.
• Follow up with leads and improve enquiry-to-booking conversion.
• Upsell room categories, safari experiences, meals and other add-ons.
• Handle customer queries, objections and pricing discussions professionally.
• Maintain enquiry, follow-up and booking trackers.
• Coordinate with the reservations and operations teams for smooth guest handling.
• Achieve monthly booking and revenue targets.

Skills

Communication skills

Negotiation

Convincing skills

B2C sales

Direct customer handling

Follow-up

Relationship management

Target oriented

Customer-first approach

Job description

We are looking for a Business Development Executive for our Sales team in Forsyth Lodge.

• Industry: Hospitality / Luxury Travel
• Experience: 1 year

Key Responsibilities:

• Handle direct enquiries through calls, WhatsApp, email and website.
• Convert hotel/resort enquiries into confirmed bookings.
• Understand guest requirements and recommend suitable stay and experiences.
• Handle end-to-end reservations, including quotations, follow-ups and confirmations.
• Follow up with leads and improve enquiry-to-booking conversion.
• Upsell room categories, safari experiences, meals and other add-ons.
• Handle customer queries, objections and pricing discussions professionally.
• Maintain enquiry, follow-up and booking trackers.
• Coordinate with the reservations and operations teams for smooth guest handling.
• Achieve monthly booking and revenue targets.

Requirements:

• 1 year of experience in hotel sales, hospitality, travel sales or reservations.
• Strong communication, negotiation and convincing skills.
• Experience in B2C sales and direct customer handling.
• Strong follow-up and relationship-management skills.
• Target-oriented with a customer-first approach.
• Interest in luxury hospitality, travel and wildlife will be an advantage.