Sales Executive

Dudhwa Royal Safari; Greater Noida; Sur place; INR 250 000 - 500 000; Plein temps

Résumé du poste

Dudhwa Royal Safari in Greater Noida is seeking a proactive sales associate to handle inquiries through phone, WhatsApp, and website forms. You will understand client travel requirements, explain safari options and packages, and guide guests from enquiry to confirmed booking.

You will follow up regularly, coordinate with hotels, vendors, and operations, maintain CRM/Sheets records, and strive to meet daily, weekly, and monthly targets with professional communication before, during, and after

Responsabilités

• Handle incoming enquiries through phone calls, WhatsApp, website forms and other channels.
• Understand customer requirements such as travel dates, number of guests, safari requirements, accommodation and transportation.
• Explain safari options, hotels/resorts, tour packages and transportation services to customers.
• Convert enquiries into confirmed bookings.
• Follow up with customers through calls and WhatsApp in a systematic manner.
• Maintain regular follow-ups for pending and interested enquiries.
• Coordinate with the operations team, hotels/resorts, safari vendors and other service providers when required.
• Maintain enquiry and sales records in CRM/Excel/Google Sheets.
• Meet daily, weekly and monthly sales targets.
• Maintain professional communication with customers before, during and after booking.
• Handle customer objections and resolve basic booking-related concerns.
• Ensure timely payment follow-ups and booking confirmations.
• Collect customer feedback and identify opportunities for repeat bookings and referrals.

Description du poste

Key Responsibilities:

• Handle incoming enquiries through phone calls, WhatsApp, website forms and other channels.
• Understand customer requirements such as travel dates, number of guests, safari requirements, accommodation and transportation.
• Explain safari options, hotels/resorts, tour packages and transportation services to customers.
• Convert enquiries into confirmed bookings.
• Follow up with customers through calls and WhatsApp in a systematic manner.
• Maintain regular follow-ups for pending and interested enquiries.
• Coordinate with the operations team, hotels/resorts, safari vendors and other service providers when required.
• Maintain enquiry and sales records in CRM/Excel/Google Sheets.
• Meet daily, weekly and monthly sales targets.
• Maintain professional communication with customers before, during and after booking.
• Handle customer objections and resolve basic booking-related concerns.
• Ensure timely payment follow-ups and booking confirmations.
• Collect customer feedback and identify opportunities for repeat bookings and referrals.