Business Development Executive

LASER EXPERTS INDIA LLP; Krishnagiri District; On-site; INR 350,000 - 520,000; Full time

Job summary

LASER EXPERTS INDIA LLP seeks a Business Development Executive for E‑Commerce & Online Sales to handle customer enquiries and marketplace communications. The role involves lead follow-ups, sales support, and maintaining professional customer interactions across IndiaMART and eBay.

Freshers with strong communication and basic computer skills are welcome; prior experience in e-commerce or customer support is preferred.

Qualifications

• 0–3 years of experience; freshers with good communication and basic computer knowledge are welcome.
• Experience in e-commerce, customer support, telecalling, inside sales, IndiaMART, eBay, or online marketplaces will be preferred.

Responsibilities

• Handle customer enquiries through calls, emails, WhatsApp, and marketplace platforms.
• Provide product information based on customer requirements and follow up to convert enquiries into sales.
• Record customer interactions, enquiries and follow-ups accurately.
• Support eBay listings and catalogue management; monitor marketplace activities.
• Assist with online campaigns, promotions, and lead tracking.
• Coordinate with sales team for order processing and customer requirements.

Skills

Communication skills

Multilingual ability (English, Hindi, 

Tamil language

Kannada language

Telugu language

Tools

MS Office

Excel

Email

WhatsApp

Internet applications

Job description

We are looking for a Business Development Executive – E-Commerce & Online Sales to handle customer enquiries, marketplace communications, lead follow-ups, and sales support through eBay and IndiaMART.

This role is suitable for candidates with 0–3 years of experience, including freshers who have good communication skills, customer-handling ability, and basic computer knowledge. Candidates with prior experience in e-commerce, customer support, telecalling, inside sales, IndiaMART, eBay, or online marketplace operations will be preferred.

Key Responsibilities

Customer Support & Enquiries

• Respond to customer enquiries through calls, emails, WhatsApp, and marketplace platforms.
• Understand customer requirements and provide appropriate product information.
• Follow up with prospective customers and convert enquiries into sales opportunities.
• Maintain professional and timely communication with customers.
• Record customer interactions, enquiries, and follow-ups accurately.

eBay & E-Commerce Support

• Handle customer messages and emails received through eBay.
• Support product listing and catalog management.
• Monitor product listings and marketplace activities.
• Assist with online advertising campaigns and promotions.
• Track orders, enquiries, and account performance.
• Review basic marketplace reports and identify areas for improvement.
• Handle incoming IndiaMART leads, calls, and customer enquiries.
• Follow up with marketing and online-generated leads.
• Share quotations, product details, and other required information with customers.
• Coordinate with the sales team for order processing and customer requirements.
• Track leads from initial enquiry through follow-up and order confirmation.
• Maintain accurate lead and customer records.

Required Skills

• Good verbal and written communication skills.
• Fluency in English, Hindi, Kannada, Telugu, and Tamil is preferred.
• Basic knowledge of MS Office, Excel, email, WhatsApp, and internet applications.
• Good customer-handling and follow-up skills.
• Ability to communicate professionally with customers.
• Strong attention to detail and organisational skills.
• Positive attitude, willingness to learn, and target-oriented approach.
• Candidates with knowledge of IndiaMART, eBay, e-commerce, customer support, telecalling, inside sales, or online lead management will have an added advantage.