Business Development Executive

Shipmozo; Gurugram District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Shipmozo is seeking a proactive Client Success and Sales Lead to guide new clients through onboarding, tailor strategies, and act as the primary contact for key accounts in a fast-paced market.

You will monitor performance, identify upsell opportunities, collaborate with internal teams, and drive revenue targets while delivering exceptional client satisfaction.

Qualifications

• Proven experience in sales, key account management, or customer success.
• Strong communication and negotiation skills.
• Ability to analyze data and develop client retention strategies.
• Experience working in a fast-paced, target-driven environment.

Responsibilities

• Guide new clients through onboarding, ensuring smooth transition and understanding of products/services.
• Develop personalized strategies to enhance customer engagement and satisfaction.
• Address client concerns proactively to ensure long-term retention and minimize churn.
• Serve as the primary point of contact for key accounts, building strong relationships.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure client needs are met effectively.
• Identify and pursue new business opportunities to expand the client base.
• Develop and execute sales strategies to achieve revenue targets.
• Conduct market research to understand client needs and industry trends.

Skills

Communication

Negotiation

Data analysis

Sales experience

Job description

Role & responsibilities

• Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our products/services.
• Develop personalized strategies to enhance customer engagement and satisfaction.
• Address client concerns proactively to ensure long-term retention and minimize churn.
• Serve as the primary point of contact for key accounts, building strong and trusted relationships.
• Monitor account performance and identify opportunities for upselling and cross-selling.
• Collaborate with internal teams to ensure client needs are met effectively.
• Identify and pursue new business opportunities to expand the client base.
• Develop and execute sales strategies to achieve revenue targets.
• Conduct market research to understand client needs and industry trends.

Preferred candidate profile

• Proven experience in sales, key account management, or customer success.
• Strong communication and negotiation skills.
• Ability to analyze data and develop client retention strategies.
• Experience working in a fast-paced, target-driven environment.