Business Development Executive

Cityfurnish; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Collaborative office environment

Growth paths in sales and account management

Exposure to B2B and B2C client management

Job summary

Cityfurnish is seeking a proactive Business Development Executive in Gurugram, Haryana. This role involves driving new business and managing client accounts, ensuring satisfaction and timely resolutions to issues.

The ideal candidate will have 1–3 years of relevant experience and a Bachelor’s degree in Business or related fields, along with strong communication and negotiation skills. Join us for a fulfilling career in a fast-growing brand in the furniture and appliance rental space.

Qualifications

• 1–3 years of experience in Business Development, Sales, Operations, or Client Servicing.
• Proven ability to manage pressure and de-escalate client conversations.
• Experience coordinating with operations and logistics teams.

Responsibilities

• Identify and pursue new B2B opportunities.
• Manage a sales pipeline to achieve subscription targets.
• Serve as the primary point of contact for assigned client accounts.

Skills

Strong verbal communication skills

Negotiation skills

Problem-solving skills

Client-first mindset

Basic understanding of operations/supply chain concepts

Education

Bachelor’s degree in Business, Sales, or related field

Tools

MS Excel

CRM systems

Job description

Business Development Executive

Cityfurnish | Furniture & Appliance Rental

About the Role

We are looking for a proactive, client‑focused Business Development Executive to work from our office and drive both new business and account health for existing clients. This role suits someone with a sales/ops background who is comfortable on the phone and in person with clients, and who can stay composed and solution‑oriented when handling escalations delayed deliveries, product quality issues, installation problems, or service complaints.

Key Responsibilities

Business Development

• Identify and pursue new B2B opportunities corporates, co‑living operators, hospitality, and bulk/turnkey furniture rental clients
• Build and manage a sales pipeline; achieve monthly/quarterly rental subscription targets
• Prepare and present rental proposals, package options, and pricing to prospective clients
• Negotiate terms, tenure, and pricing in line with company policy

Client & Account Management

• Serve as the primary point of contact for assigned client accounts after the sale is closed
• Coordinate with the operations and fulfillment center teams to ensure delivery and installation timelines are met
• Proactively update clients on order status, expected delivery dates, and any changes in plan
• Support clients through upgrades, exchanges, returns, and renewals

Escalation & Issue Resolution

• Handle client escalations directly and professionally — including delayed deliveries, product quality concerns, or installation/service issues
• Liaise with operations, warehouse, and quality teams to investigate the issue and drive a fast resolution
• Keep clients informed with honest, timely updates while a resolution is in progress, to protect trust and retention
• Stay calm and firm under pressure, including with frustrated or demanding clients, without escalating tension unnecessarily
• Flag recurring issues to management to help improve delivery and quality processes

Reporting & Coordination

• Maintain accurate records of leads, client interactions, complaints, and resolutions in the CRM
• Share regular reports with management on pipeline status, account health, and open escalations
• Work closely with the operations team to flag at‑risk orders before they become client‑facing issues

Required Skills & Qualifications

• Bachelor’s degree in Business, Sales or marketing related field
• 1–3 years of experience in Business Development, Sales, Operations or Client Servicing, ideally with exposure to operations, logistics, or order fulfillment
• Strong verbal communication skills — confident speaking with clients over phone, email, and in person
• Demonstrated ability to manage pressure and de‑escalate tense client conversations
• Basic understanding of operations/supply chain concepts — delivery timelines, installation, quality checks, and dispatch
• Proficiency in MS Excel/Word; CRM experience is a plus
• Strong negotiation, follow‑up, and problem‑solving skills

Key Competencies

• Client‑first mindset with the maturity to manage difficult conversations
• Cross‑functional coordination across sales, operations, and quality teams
• Resilience and composure under pressure
• Ownership mentality — sees client issues through to resolution rather than just escalating and moving on

What We Offer

• A fast‑growing, India‑leading brand in the furniture & appliance rental space
• Exposure to both B2B and B2C client management
• A collaborative office environment with clear growth paths in sales and account management