Assistant Manager – Sales & Coordination

Furlenco; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

Furlenco is seeking an Assistant Manager – Sales & Coordination in Bengaluru. This role involves managing inbound leads, coordinating with internal teams, and ensuring client satisfaction in B2B operations.

The ideal candidate will have 2–5 years of B2B experience, with a strong focus on client communication and attention to detail. We're looking for proactive individuals who can thrive in a fast-paced environment and contribute to our evolving B2B vertical.

Qualifications

• 2–5 years of experience in B2B businesses preferred.
• Exposure to furniture/interiors/rental industry is a plus.
• Strong experience handling clients over phone and email.

Responsibilities

• Manage inbound leads and respond promptly.
• Independently manage SME accounts and build relationships.
• Coordinate with various teams for order processing.

Skills

Client communication

Organizational skills

Multitasking

Attention to detail

Job description

Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.

All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites !

Role Overview

We are looking for a proactive and detail-oriented Assistant Manager – Sales & Coordination to support our growing B2B business. This role will act as the operational backbone of the sales function, owning inbound lead management, SME account closures, and end-to-end coordination across internal teams.

This is an opportunity to be part of a new and evolving B2B vertical, where the incumbent will contribute to building processes and systems from the ground up, including CRM integration.

Key Responsibilities

• Inbound Lead Management
  • Manage and respond to inbound leads
  • Ensure quick first response within defined SLAs
  • Qualify leads and maintain consistent follow-ups to drive conversion
  • Track and update lead status systematically
• SME Account Ownership
  • Independently manage SME accounts
  • Build relationships for repeat business and renewals
  • Ensure high responsiveness and faster turnaround
  • Prepare, review, and refine client quotations
  • Handle multiple iterations and client-specific requirements
  • Coordinate internally for pricing, product configurations, and feasibility
  • Support closure through timely follow-ups
• Order Processing & Execution
  • Create SKUs and ensure system readiness
  • Coordinate with Sourcing team for procurement
  • Coordinate with Category team for product listings and stock allocation
  • Coordinate with Operations team for delivery/pick up scheduling
  • Track production timelines and highlight delays
  • Punch orders into the system with high accuracy
  • Monitor order lifecycle until completion
• Cross-Functional Coordination
  • Act as the central point of coordination between Sales, Category, Sourcing, and Operations
  • Manage dependencies arising from shared/dynamic inventory systems
  • Ensure alignment on timelines and availability
  • Proactively resolve bottlenecks
• Client Communication
  • Handle client interactions over phone and email
  • Manage requirement discussions, follow-ups, and updates
  • Ensure a professional and responsive communication experience
• Data Management & Reporting
  • Track client subscriptions and renewals
  • Support periodic business reporting and forecasting
  • Own data accuracy and reporting across the sales lifecycle
  • Maintain structured records of quotes, orders, and sales performance
• CRM & Process Development
  • Work closely with internal teams to build and integrate B2B requirements into the CRM system
  • Help define workflows for lead management, order tracking, and reporting
  • Contribute to building scalable processes for the B2B business

Candidate Profile

• 2–5 years of experience in B2B businesses preferred
• Exposure to furniture/interiors/rental industry is a plus
• Strong experience handling clients over phone and email
• Additional local language(s) preferred
• Strong organizational and multitasking skills
• High attention to detail and ownership mindset
• Ability to work in a fast‑paced, cross‑functional environment