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NPCI is seeking Lead / Sr. Lead Business Development (B2B) for multiple locations in India. 10+ years of experience in payments, and a BE/B.Tech or MBA are preferred. The role focuses on growth, partnerships with banks and TSPs, and on-boarding NBBL products such as RuPay, UPI, and IMPS.
Location options include Mumbai, Delhi, Chennai, and Bangalore. This permanent full-time position emphasizes a customer-centric, results-driven mindset with cross-functional collaboration.
National Payments Corporation of India (NPCI) | Full Time
The National Payments Corporation of India (NPCI) is a pivotal institution in India's digital payments ecosystem, established by the Reserve Bank of India (RBI) and the Indian Banks’ Association (IBA). It operates under the Payment and Settlement Systems Act, 2007, and is incorporated as a “Not for Profit” company under Section 25 of the Companies Act 1956 (now Section 8 of the Companies Act 2013). NPCI is dedicated to building world-class digital payment infrastructure through innovative and efficient retail payment platforms. As an Equal Opportunity Employer, NPCI is committed to fostering an inclusive workplace culture, with zero tolerance for discrimination based on race, ethnicity, disability, gender identity, or sexual orientation, including support for the LGBTQ+ community.
At NPCI, we foster a culture of Inclusion, Innovation, and a High- Performance Workplace .
The NPCIWAY isnotjustaframework - it’sasharedcommitmentbyevery individual to align with our evolving business needs, dynamic market conditions, and workforce expectations.
At NPCI, you’ll be part of a purpose-driven organization shaping the future of digital payments in India and beyond. NPCI offers a unique opportunity to work on cutting-edge projects that directly impact millions. We foster a culture of innovation, inclusion, and high performance, where every individual is empowered to lead with purpose and deliver with passion. With a strong focus on employee wellbeing, continuous learning, and collaborative success, NPCI is more than just a workplace - it’s a platform to grow, contribute, and make a meaningful difference.
Job Title: Lead / Sr. Lead Business Development (B2B)
Division: Business Development
Years of Experience: 10yrs+
Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent
Full-time
Location: Mumbai/Delhi/Chennai/Bangalore
Permanent Role
Key responsibilities
A. Growth Develop and execute strategies that drive rapid user acquisition, engagement, activation andrevenue growth for NBBL B2B product. Work alongside different stakeholders internally – product, marketing, technology,certification, risk, legal to develop and launch new features or products that support growth,all the while optimizing user experience. Constantly striving to better the customer satisfaction and experience from productstandpoint. Responsible for the success and achievement of numbers (P&L, customers on-boarded,activated) for the assigned category
B. Relationship management Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product. Develop and maintain strong customer centricity principles, both within the organisation aswell as with clients Understand customer needs and develop plans to address them – ensuring fast closures Identify key staff in client companies to cultivate profitable relationships Resolve customer complaints quickly and effectively Gain solid knowledge of market trends – regulations and competition
C. Product Enablement Build sound knowledge of the company’s products and offerings Create business model and high end decks with complete value prop as a part product pitch tothese entities Work with product, certification, tech and other internal departments to on-board newprospects and existing players on NBBL products – RuPay, UPI, IMPS, AePS, and others. Owning and managing various on-boarding and go-live projects simultaneously in aneffective and timely manner. Preparing dashboards and trackers and share the same with management on weekly, monthlybasis to ensure successful rollout
D. New Initiatives Identify new use cases as well as new markets with existing and new clients to increasebreadth and depth of NBBL products Manage various internal stakeholders to take buy in to finalise the concept application
Key skills andexperience required
1. 5yrs+ years of experience in Payment’s domain in similar role (products/relationship management/certification)
2. Customer centric and analytical to influence decision making
3. Go getter, self-driven, result oriented with 100% focus on closures
4. Excellent interpersonal skills to achieve consensus and drive business objectives
5. Strong understanding of payments and digital technologies
6. Experience in building & running payments products/platforms will be an added advantage
7. Experience in banking/payments/fintech is preferred.
8. Hands on experience of MS Office – excel, ppt, doc (must have)
9. Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for businessdevelopment and partner engagement