Lead B2B Business Development

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

NPCI in Mumbai seeks a Lead/Sr. Lead Business Development (B2B) with 10+ years in payments to drive growth for NBBL products. The role requires coordinating across product, marketing, technology, certification, risk and legal to deliver new features and scale adoption.

The position entails managing relationships with banks and payment networks, and owning onboarding projects across RuPay, UPI, IMPS, AePS, and related offerings.

Qualifications

• 10+ years of experience in the payments domain or related fields.
• Graduation in BE/B.Tech preferred, MBA or equivalent considered an advantage.
• Strong stakeholder management and ability to drive growth.

Responsibilities

• Grow user acquisition, engagement, activation and revenue for NBBL B2B product.
• Collaborate with product, marketing, tech, certification, risk and legal to launch features.
• Improve customer satisfaction and product experience.
• Own numbers (P&L, onboarding, activation) for the assigned category.
• Manage relationships with Banks, PA/PGs, TSPs for B2B products.
• Develop customer-centric strategies and sound value propositions.
• Identify customer needs and close deals swiftly.
• Onboard new prospects and existing players on NBBL products (RuPay, UPI, IMPS, AePS etc.)
• Prepare dashboards and share weekly/monthly rollouts with management.
• Explore new use cases and markets to expand product reach.

Skills

Payment domain

Customer centric

Analytical

Go-getter

Relationship management

MS Office

Excel

PowerPoint

Education

BE/B.Tech

MBA

Graduation

Tools

MS Office

Excel

PowerPoint

Job description

Job Summary

Job Title: Lead / Sr. Lead Business Development (B2B)

Division: Business Development

Years of Experience: 10yrs+

Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent

Full-time Location: Mumbai/Delhi/Chennai/Bangalore

Permanent Role

Key Responsibilities

• Growth - Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
• Work alongside different stakeholders internally - product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing user experience.
• Constantly striving to better the customer satisfaction and experience from product standpoint.
• Responsible for the success and achievement of numbers (PL, customers on-boarded, activated) for the assigned category
• Relationship management - Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
• Develop and maintain strong customer centricity principles, both within the organisation as well as with clients
• Understand customer needs and develop plans to address them - ensuring fast closures
• Identify key staff in client companies to cultivate profitable relationships
• Resolve customer complaints quickly and effectively
• Gain solid knowledge of market trends - regulations and competition
• Product Enablement - Build sound knowledge of the company products and offerings
• Create business model and high end decks with complete value prop as a part product pitch to these entities
• Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products
• RuPay, UPI, IMPS, AePS, and others.
• Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
• Preparing dashboards and trackers and share the same with management on weekly, monthly basis to ensure successful rollout.
• New Initiatives - Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
• Manage various internal stakeholders to take buy in to finalise the concept application

Key skills and experience required

• 5yrs+ years of experience in Payment domain in similar role (products/relationship management/certification)
• Customer centric and analytical to influence decision making
• Go getter, self-driven, result oriented with 100% focus on closures
• Excellent interpersonal skills to achieve consensus and drive business objectives
• Strong understanding of payments and digital technologies
• Experience in building running payments products/platforms will be an added advantage
• Experience in banking/payments/fintech is preferred.
• Hands on experience of MS Office - excel, ppt, doc (must have)
• Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business development and partner engagement

Job Type

Full Time

State

Maharashtra

Location

Mumbai/Delhi/Chennai/Bangalore

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.