Business Development B2B Professional

National Payments Corporation of India (NPCI); Mumbai; On-site; INR 4,200,000 - 7,000,000; Full time

Job summary

National Payments Corporation of India (NPCI) invites an accomplished Growth & Relationship Manager to drive strategic growth for the NBBL B2B product suite and deepen client partnerships in the payments ecosystem.

The role requires shaping and executing high-impact strategies to accelerate user acquisition, activation, and revenue, while collaborating with product, compliance and tech teams to launch features and optimize customer experience.

Qualifications

• 10+ years in payments domain in a similar role (products/relationship management/certification)
• Customer-centric and analytical to influence decision making
• Go-getter, self-driven, result oriented with 100% focus on closures
• Excellent interpersonal skills to achieve consensus and drive business objectives
• Strong understanding of payments and digital technologies
• Experience in building running payments products/platforms will be an added advantage
• Experience in banking/payments/fintech is preferred
• Hands on experience of MS Office - excel, ppt, doc (must have)
• Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business development and partner engagement

Responsibilities

• Drive rapid user acquisition, activation and revenue growth for NBBL B2B products.
• Collaborate with product, compliance, and tech teams to launch new features.
• Manage relationships with Banks, PA/PGs, and TSPs; ensure fast closures.
• On-board new prospects and existing players; manage go-live projects.
• Prepare dashboards and trackers for weekly and monthly reviews.

Skills

Payments domain

Customer centric

Interpersonal skills

MS Office

AI capabilities

Education

Graduation (BE/B.Tech) or MBA

Tools

MS Office (Excel, PPT, Doc)

Job description

Job Summary

The opportunity - This role is pivotal in driving strategic growth and deepening client relationships for NBBL B2B product suite. The candidate will be responsible for crafting and executing high-impact strategies to accelerate user acquisition, activation, and revenue generation. They will collaborate cross-functionally with product, compliance and tech team to launch new features and optimize user experience.

Key Responsibilities

• A. Growth
  • Develop and execute strategies that drive rapid user acquisition, engagement, activation and revenue growth for NBBL B2B product.
  • Work alongside different stakeholders internally - product, marketing, technology, certification, risk, legal to develop and launch new features or products that support growth, all the while optimizing the user experience.
  • Constantly striving to better the customer satisfaction and experience from product standpoint.
  • Responsible for the success and achievement of numbers (PL, customers on-boarded, activated) for the assigned category
• B. Relationship management
  • Spearhead and drive relationship with Banks, PA/PGs, TSPs from NBBL for B2B product.
  • Develop and maintain strong customer centric principles, both within the organization as well as with clients
  • Understand customer needs and develop plans to address them - ensuring fast closures
  • Identify key staff in client companies to cultivate profitable relationships
  • Resolve customer complaints quickly and effectively
  • Gain solid knowledge of market trends - regulations and competition
• C. Product Enablement
  • Build sound knowledge of the company products and offerings
  • Create business model and high end decks with complete value prop as a part product pitch to these entities
  • Work with product, certification, tech and other internal departments to on-board new prospects and existing players on NBBL products - RuPay, UPI, IMPS, AePS, and others.
  • Owning and managing various on-boarding and go-live projects simultaneously in an effective and timely manner.
  • Preparing dashboards and trackers and share with management on weekly, monthly basis to ensure successful rollout.
• D. New Initiatives
  • Identify new use cases as well as new markets with existing and new clients to increase breadth and depth of NBBL products
  • Manage various internal stakeholders to take buy in to finalize the concept application.

Key Skills and Experience Required

• 10yrs+ years of experience in Payment domain in similar role (products/relationship management/certification)
• Customer centric and analytical to influence decision making
• Go getter, self-driven, result oriented with 100% focus on closures
• Excellent interpersonal skills to achieve consensus and drive business objectives
• Strong understanding of payments and digital technologies
• Experience in building running payments products/platforms will be an added advantage.
• Experience in banking/payments/fintech is preferred.
• Hands on experience of MS Office - excel, ppt, doc (must have)
• Familiarity with AI capabilities and ability to leverage AI-driven insights/tools for business development and partner engagement

Job Details

• Job Type: Full Time
• Location: Mumbai
• State: Maharashtra
• Experience Level: Mid-Senior Level

Qualifications

• Education: Graduation (preferably BE/B.Tech) or Professional degrees like MBA or equivalent Full-time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.