Business Associate - Client Servicing

Crimson Interactive; Mumbai; On-site; INR 295,000 - 361,000; Full time

Job summary

Crimson Interactive in Mumbai is seeking a Business Associate - Client Servicing to manage international client communications and drive service quality. The role involves coordinating with PM and Marketing teams, handling emails and calls, and ensuring timely resolutions across multiple time zones.

This entry-level position offers rotational shifts (6 am–12 midnight windows) and exposure to a fast-paced STEM publication environment. Freshers with a can-do attitude are welcome to apply.

Qualifications

• Graduates from any field/MBA freshers.
• Desirable: 1 year in a customer service role.
• Desirable: Knowledge about Scientific Publications and STEM industry.
• Knowledge of MS Office.

Responsibilities

• Efficiently handle customer service operations for international clients across 89 countries.
• Convince and convert clients to meet revenue targets.
• Collaborate with Project Management Team for effective project handling.
• Manage email communication with international clients and the home team.
• Handle client inquiries via emails, calls and chats to provide solutions.
• Coordinate with Marketing for strategy implementation.
• Manage B2B accounts and handle client calls effectively.

Skills

MS Office

Verbal communication

Written communication

Prioritisation

Education

Graduates from any field

MBA Freshers

Job description

Job Description

Role : Business Associate - Client Servicing
Job location : Goregaon (West), Mumbai
Department : Client Servicing
This job role includes rotational shifts and rotational week offs
Salary for freshers: 3.28LPA
Roles and Responsibilities:

• Efficiently handle the customer service operations for international clients spread across 89 countries
• To convince and convert clients in order to meet revenue targets
• Work in collaboration with the Project Management Team for efficient project management.
• Shoulder responsibility for effective email communication with international clients and the home team.
• Handle client inquiries via Emails, calls, and chats to provide appropriate solutions, thereby increasing business
• Work in collaboration with the Marketing team for the implementation of strategies
• Manage B2B accounts and handle client calls effective.

Desired Candidate Profile:

• Graduates from any field/ MBA Freshers
• Desirable: 1 year of experience in a Customer service role
• Desirable: Knowledge about Scientific Publications and STEM industry
• Knowledge of MS Office
• Coordination and effective decision‑making skills
• Good verbal and written communication skills
• Ability to prioritize tasks according to urgency and impact
• Should be flexible to work in rotational shift timings: 6 am to 3 pm/10 am to 7 pm/3 pm to 12 midnight / 10pm to 7am.
• Should be flexible to work in rotational Saturday and Sunday working environments.