Agent – Telesales

Excitel Broadband Private Ltd.; New Delhi; On-site; INR 250,000 - 350,000; Full time

Job summary

Excitel Broadband Private Ltd. in Delhi is seeking a sales executive to drive outbound and inbound calls, understand customer needs, and present Excitel products to achieve growth targets.

You will handle inquiries, provide pricing and feature details, and maintain CRM records with a focus on delivering a positive customer experience. The role requires strong communication, persistence, and a customer-centric attitude.

Qualifications

• Minimum qualification - 12th. Graduates preferred.
• Freshers can apply/ If experienced: minimum experience of 6 months in a similar role preferred.

Responsibilities

• Conduct outbound calls to prospective customers to introduce and sell the company's products.
• Handle inbound calls from potential customers, addressing inquiries and converting leads into sales.
• Build rapport with customers, understand their needs, and recommend appropriate products.
• Provide detailed information about products, including pricing, features, and benefits.
• Follow up on leads generated through marketing campaigns and referrals.
• Maintain accurate records of customers in the CRM/database.
• Stay updated on product offerings and meet/exceed sales targets.

Skills

Negotiation

Persuasion

Communication

Lead follow-up

Call handling

Interpersonal skills

Sales mindset

Rapport building

Education

12th Pass

Graduate preferred

Tools

CRM

Job description

Job Summary

You will be responsible for generating sales and meeting sales targets through outbound and inboundcalls. You will be involved in reaching out to potential customers via an accessible database, understandtheir needs and present suitable products or services to customers based on their needs. You shouldensure a positive customer experience. This role requires strong communication skills, persistence, and apositive attitude.

Key Responsibilities

• Conduct outbound calls to prospective customers to introduce and sell the company's products.
• Handle inbound calls from potential customers, addressing inquiries and converting leads intosales.
• Build rapport with customers, understand their needs, and recommend appropriate productsbased on their needs.
• Provide detailed information about products, including pricing, features, and benefits.
• Follow up on leads generated through marketing campaigns, referrals, and other sources
• Address customer questions, concerns, and objections in a professional and persuasive manner.
• Maintain accurate records of customers in the internal CRM/ database.
• Stay updated on product offerings.
• Consistently meet or exceed daily and monthly targets for call volume and sales, demonstrating acommitment to performance excellence

Your success metrics

• Sales Conversion Rate: Achieve a sales conversion rate of 45% or higher.
• Call Volume: Make at least 50 no of sales pitches per day.
• Lead Conversion Rate: Convert at least 70% of qualified leads into successful installs.
• Average Handling Time: Maintain an average handle time of 7 min or less for every call.
• Follow up Effectiveness: Convert 35% of follow up calls into sales.

Required Competencies

• You should have strong negotiation and persuasion skills.
• You should have the proficiency in sales methodologies and techniques.
• You should have the ability to manage inbound and outbound calls effectively to maximizesales opportunities.
• You should have the ability to convey information clearly and effectively through excellentcommunication & interpersonal skills.
• You should possess the ability to influence and convince potential customers to purchaseour services.
• You should have the ability to build rapport with the customers by understanding theirneeds and inquiries.

Work Experience & Qualifications

• Minimum qualification - 12th. Graduates preferred.
• Freshers can apply/ If experienced: minimum experience of 6 months in a similar role preferred..