Bulk hiring for BPO - ( Job ID - 24565)

EducoHire; Pune District; On-site; INR 325,000 - 389,000; Full time

Benefits offered by this job

Cab facility

Job summary

EducoHire is hiring Customer & Seller Support Executives to assist sellers on our e-commerce platform in Pune. This in-office role requires handling merchant queries, resolving account or order issues, and maintaining high customer satisfaction.

You will work across voice, chat, and email channels, with rotational shifts and a free two-way cab facility provided for hours beyond standard times. Local candidates only.

Qualifications

• Experience in E-commerce or Customer Service (Domestic/International).
• International Customer Support experience mandatory for non-E-commerce background.

Responsibilities

• Handle seller inquiries via voice, chat, or email.
• Troubleshoot account, listing, and order issues.
• Coordinate with internal teams to resolve technical queries.

Skills

International support

Customer service

E-commerce experience

Job description

Location: Pune (In-Office | Local Candidates Only)

Salary: Up to ₹32,000 CTC

Role Overview

We are hiring Customer & Seller Support Executives in Pune to assist sellers on an e-commerce platform. You will handle merchant queries, resolve account or order issues, and maintain high customer satisfaction.

Key Responsibilities

• - Handle seller inquiries via voice, chat, or email and provide timely resolutions.
• - Troubleshoot account, listing, and order issues following standard guidelines.
• - Manage escalations and coordinate with internal teams to resolve technical queries.

Eligibility & Skills

• - Experience: E-commerce/Customer Service background (Domestic/International) OR a Non-E-commerce background with mandatory International Customer Support experience.
• - Flexibility: Open to rotational shifts and rotational week-offs.
• - Cab Facility: Free two-way cab provided (including odd hours).
• - Interview Rounds: HR Screening, Assessment Test, Operations Round (Final Round).