Building Operations, Facilities Services

Jones Lang LaSalle Incorporated; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Pune, India, invites applications for a Guest Relations Executive to manage front-office operations and greet visitors with a professional corporate image.

You will handle visitor logistics, badges, safety briefings, and escalation of issues while coordinating with clients and sponsors.

Qualifications

• Excellent communication skills.
• Strong customer service drive.
• Outstanding problem solving skills.
• Able to work flexible hours.
• Quick learner and ability to motivate self.
• Proven working experience as a guest relation Executive.
• Confidently able to present to clients.
• Hands-on experience in using visitor management software and MS office.
• Strong team player within a customer service team environment.

Responsibilities

• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Ensure Accenture specific processes/manuals is followed.
• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Client safety and security protocols are followed.
• Daily reconciliation & shredding of daily badges.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.

Skills

Communication

Customer service

Problem solving

Flexible hours

Quick learner

Guest relation experience

Presentation to clients

Visitor management software

MS Office

Teamwork

Tools

MS Office

Visitor management software

Job description

**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Job Aim:**To be responsible for guest’s first impression of the organization, meet/greet and assist the client, guests, and visitors every day. Manage front office in accordance with company policies, procedures and processes. Achievement of defined key performance indicators and service level agreement targets.**Competencies*** Excellent communication skills.* Strong customer service drive.* Outstanding problem solving skills.* Able to work flexible hours.* Quick learner and ability to motivate self.* Proven working experience as a guest relation Executive.* Confidently able to present to clients.* Hands-on experience in using visitor management software and MS office.* Strong team player within a customer service team environment.**Responsibilities****Key Operations delivery**· Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.· Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.· Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.· Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.· Ensure Accenture specific processes/manuals is followed· Visitor admission is properly authorized· Maintained visitor log book and book taxis if required· Assisting with special needs for visitors with disabilities.· Ensuring basic cleanliness of lobby, lifts and public area.· Ensure the laptop details are scanned and check for Govt. ID’s.· Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.· Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival· Client safety and security protocols are followed· Daily reconciliation & shredding of daily badges.· Participate in Emergency Evacuation procedures including crisis management and business continuity.**Location:**On-site –Pune, MH**Scheduled Weekly Hours:**48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!