BT Apprentice - International Voice Process - Freshers

BT Group; Kolkata District; Hybrid; INR 180,000 - 260,000; Full time

Benefits offered by this job

Night shift allowance

Medical insurance benefits

5 days working week

Two consecutive weekly offs

Cab facility

Training & career development

Global telecom exposure

Job summary

BT Group is hiring Apprentices for our International Customer Service Voice Process in Kolkata. We seek enthusiastic graduates with excellent English communication who are eager to start a career in a global telecom environment and ready for rotational/night shifts.

Eligibility includes graduation batches 2023–2026, freshers welcome, immediate joining, and no active NATS registration, with five days working week and medical insurance benefits.

Qualifications

• Must possess excellent English communication skills.
• Freshers are encouraged to apply.
• Must be available for immediate joining.

Responsibilities

• Handle customer interactions via voice support.
• Provide accurate information and resolution to customers.
• Deliver excellent customer service experience.
• Maintain professional communication standards.
• Meet quality and productivity targets.

Skills

Verbal communication

Customer service mindset

Active listening

Problem solving

Fast-paced work

Education

Graduation batches 2023–2026

Job description

BT Group is hiring Apprentices for our International Customer Service Voice Process.

We are looking for enthusiastic and driven graduates with exceptional communication skills who are eager to start their careers in a global work environment.

Eligibility Criteria:

• Graduates from 2023, 2024, 2025, and 2026 batches only
• Freshers are encouraged to apply
• Must possess excellent English communication skills
• No PF Account should be linked to previous employment
• No active NATS Registration
• Must be available for immediate joining
• Willing to work in rotational/night shifts

Job Responsibilities:

• Handle customer interactions via voice support
• Provide accurate information and resolution to customers
• Deliver excellent customer service experience
• Maintain professional communication standards
• Meet quality and productivity targets

What We Offer:

5 Days Working Week

2 Consecutive Weekly Offs

Both Side Cab Facility

Attractive Night Shift Allowance

Medical Insurance Benefits

Professional Training & Career Development

Opportunity to work with a leading global telecom organization

Skills Required:

• Outstanding verbal communication skills
• Customer service mindset
• Active listening and problem-solving abilities
• Ability to work in a fast-paced environment
• Positive attitude and willingness to learn