Branch Support Executive

Digitide; Ahmedabad District; On-site; INR 180,000 - 300,000; Full time

Job summary

Digitide is seeking a Branch Support Executive to be the front-line voice for our BFSI operations. You will handle customer inquiries via phone, email, and live chat, delivering timely, accurate solutions that strengthen customer relationships.

You will work with cross-functional teams, document records in CRM, stay updated on product knowledge and policies, and help train new staff while ensuring data privacy compliance.

Qualifications

• High school diploma required; a college degree preferred.
• 1-2 years in customer support, BFSI preferred.
• Strong written and verbal communication.
• Proficient with CRM tools and data privacy practices.
• Able to manage multiple tasks independently and remain customer-focused.

Responsibilities

• Handle inquiries and resolve issues via phone, email, and live chat.
• Maintain high customer satisfaction with efficient, friendly support.
• Collaborate with cross-functional teams on complex issues.
• Document and update customer records in CRM accurately.
• Stay updated with product knowledge and policies.
• Identify and escalate potential risks or complaints.
• Conduct customer feedback analysis to improve processes.
• Assist in training new support staff.
• Ensure data privacy compliance during interactions.

Skills

Excellent communication

Problem solving

CRM proficiency

Independent worker

Customer-centric

Data privacy knowledge

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

Job Description:

As a Branch Support Executive, you will be the front-line representative for our company, handling customer inquiries and providing timely and accurate solutions. Your role is integral to maintaining strong customer relationships and driving satisfaction. This position offers an opportunity to work in a dynamic BFSI environment, contributing to the success of our back-office operations.

Responsibilities

• Handle customer inquiries and provide prompt resolutions via phone, email, and live chat.
• Maintain a high level of customer satisfaction by ensuring efficient and friendly support.
• Collaborate with cross-functional teams to address complex customer issues.
• Document and update customer records accurately in our CRM system.
• Stay updated with product knowledge and company policies to provide accurate information.
• Identify and elevate potential customer risks or complaints to the appropriate teams.
• Conduct regular customer feedback analysis to improve support processes.
• Assist in training and mentoring new customer support staff.
• Ensure compliance with data privacy regulations during customer interactions.

Qualifications

• Minimum of a high school diploma or equivalent; a college degree is preferred.
• 1-2 years of experience in a customer support role, preferably in a BFSI environment.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
• Strong problem-solving skills and the ability to think critically and creatively.
• Proficiency in using customer support tools and CRM systems.
• Ability to work independently and manage multiple tasks simultaneously.
• A customer-centric approach with a focus on delivering exceptional service.
• Basic knowledge of data privacy regulations and compliance.
• Willingness to learn and adapt to new technologies and processes.
• A positive attitude and a passion for providing excellent customer support.