Telecaller

Kaabil; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

Kaabil is seeking a Branch Banking Executive in Mumbai to manage customer relationships, promote banking products, and ensure smooth branch operations. The role requires strong communication, sales aptitude, and a customer-centric approach.

You will acquire new customers, cross-sell products, handle queries, and ensure compliance with RBI guidelines. Graduate with 0–3 years in Banking or BFSI is preferred; freshers with excellent communication may apply.

Qualifications

• Graduate with 0–3 years of experience in Banking, BFSI, Sales, or Customer Service.
• Freshers with excellent communication skills may also apply.
• Good knowledge of banking products and services is an added advantage.

Responsibilities

• Acquire new customers for Savings Accounts, Current Accounts, Fixed Deposits, and other banking products.
• Cross-sell banking products such as loans, insurance, credit cards, and investment products.
• Build and maintain strong customer relationships to enhance customer satisfaction and retention.
• Handle customer queries and provide prompt resolution.
• Ensure compliance with banking policies, RBI guidelines, and internal procedures.
• Assist customers with account opening, KYC documentation, and banking transactions.
• Achieve monthly sales and revenue targets.
• Coordinate with internal teams to ensure seamless customer service.
• Maintain accurate records and prepare daily/weekly sales reports.
• Support branch operations and contribute to overall branch business growth.

Skills

Strong communication

Interpersonal skills

Sales and negotiation

Customer relationship management

Problem-solving

MS Office proficiency

Target-driven

Education

Graduate

Job description

Job Summary:

We are looking for a customer-focused and result-oriented Branch Banking Executive to manage customer relationships, promote banking products, and ensure smooth branch operations. The ideal candidate should possess strong communication skills, sales aptitude, and a customer-centric approach.

Key Responsibilities:

• Acquire new customers for Savings Accounts, Current Accounts, Fixed Deposits, and other banking products.
• Cross-sell banking products such as loans, insurance, credit cards, and investment products.
• Build and maintain strong customer relationships to enhance customer satisfaction and retention.
• Handle customer queries and provide prompt resolution.
• Ensure compliance with banking policies, RBI guidelines, and internal procedures.
• Assist customers with account opening, KYC documentation, and banking transactions.
• Achieve monthly sales and revenue targets.
• Coordinate with internal teams to ensure seamless customer service.
• Maintain accurate records and prepare daily/weekly sales reports.
• Support branch operations and contribute to overall branch business growth.

Eligibility Criteria:

• Graduate
• 0–3 years of experience in Banking, BFSI, Sales, or Customer Service.
• Freshers with excellent communication skills may also apply.
• Good knowledge of banking products and services is an added advantage.

Required Skills:

• Strong communication and interpersonal skills.
• Sales and negotiation abilities.
• Customer relationship management.
• Problem-solving and analytical skills.
• Basic computer knowledge and proficiency in MS Office.
• Ability to work in a target-driven environment.

Preferred Candidate Profile:

• Customer-centric approach.
• Positive attitude and professional appearance.
• Self-motivated and result-oriented.
• Ability to work independently as well as in a team.

Compensation & Benefits:

• Attractive salary with performance-based incentives.
• Career growth opportunities.
• Training and development programs.
• Health and other employee benefits as per company policy.