Branch Operations Executive

Digitide; Siwan; On-site; INR 300,000 - 600,000; Full time

Job summary

Digitide is seeking a motivated Customer Care Executive in India to handle inquiries, resolve issues, and maintain accurate customer records in a fast-paced BFSI environment.

The role requires at least 2 years of experience, a high school diploma (bachelors preferred), strong communication, and MS Office proficiency. You will collaborate across departments to ensure service excellence while upholding data privacy policies.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelors degree in a related field.
• Minimum 2 years of experience in a customer care or operations role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Proficiency in using MS Office and other relevant software tools for data management and reporting.
• Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
• Excellent organizational skills and attention to detail, ensuring accurate record-keeping.
• A customer-centric approach and a passion for delivering exceptional customer experiences.
• Willingness to learn and adapt to new technologies and processes.
• Strong teamwork and collaboration skills, with the ability to build positive relationships.

Responsibilities

• Handle customer inquiries and provide timely, accurate information and solutions.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain and update customer records and documentation accurately.
• Collaborate with other departments to ensure seamless customer service.
• Monitor and analyze customer feedback to identify areas for improvement.
• Train and mentor new customer care executives, fostering a positive work environment.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Maintain a professional and courteous attitude when interacting with customers.
• Stay updated with product and service knowledge to provide accurate information.

Skills

Communication skills

Problem-solving

Multitasking

Organizational skills

Customer-centric

Learning mindset

Team collaboration

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

Job description

Job Description:

Responsibilities

• Handle customer inquiries and provide timely, accurate information and solutions.
• Resolve customer issues and complaints, ensuring a high level of satisfaction.
• Maintain and update customer records and documentation accurately.
• Collaborate with other departments to ensure seamless customer service.
• Monitor and analyze customer feedback to identify areas for improvement.
• Train and mentor new customer care executives, fostering a positive work environment.
• Ensure compliance with company policies and procedures, especially regarding data privacy.
• Maintain a professional and courteous attitude when interacting with customers.
• Stay updated with product and service knowledge to provide accurate information.

Qualifications

• A high school diploma or equivalent is required, with a preference for a bachelors degree in a related field.
• Minimum 2 years of experience in a customer care or operations role, preferably in the BFSI industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse audiences.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
• Proficiency in using MS Office and other relevant software tools for data management and reporting.
• Ability to work in a fast-paced environment, manage multiple tasks, and prioritize effectively.
• Excellent organizational skills and attention to detail, ensuring accurate record-keeping.
• A customer-centric approach and a passion for delivering exceptional customer experiences.
• Willingness to learn and adapt to new technologies and processes.
• Strong teamwork and collaboration skills, with the ability to build positive relationships.