Branch Service Officer

AU SMALL FINANCE BANK; Udaipur District; On-site; INR 300,000 - 500,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Branch Service Officer to manage customer service and branch operations at a local Rajasthan branch. You will handle walk-in customers, assist with account openings and transactions, and ensure strict KYC compliance.

The role emphasizes customer satisfaction, accuracy, and adherence to banking standards. Local travel for marketing activities is expected, with standard banking hours and permanent full-time employment.

Qualifications

• Customer orientation and service mindset.
• Knowledge of KYC norms and banking products.
• Experience in branch operations and customer service.
• 1–3 years in banking or financial services.
• Experience as Customer Service or Teller.

Responsibilities

• Handle walk-in customers.
• Resolve queries and complaints.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms.
• Support branch operations.
• Participate in local marketing activities.

Skills

Interpersonal skills

MS Office

CRM usage

Education

Academic score 50%+

Institution tier Tier 2/3

Tools

MS Office

CRM usage

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Service Officer

Position description:

Responsible for handling customer service and branch operations, ensuring high service standards and compliance.

Primary Responsibilities

• - Handle walk-in customers


• Resolve queries and complaints


• Assist in account opening and transactions


• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations


• Participate in local marketing activities

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50%


• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services


• Role: Customer Service, Teller


• Years of experience: 1 to 3

Key Performance Indicators:

- Customer satisfaction score

• Query resolution time


• Compliance adherence

Required Competencies:

- Customer Orientation

• Communication Skills


• Problem-solving


• Attention to Detail

Required Knowledge:

- Banking products

• KYC norms


• Branch operations

Required Skills:

- Interpersonal skills

• MS Office


• CRM usage

Required Abilities

• Physical: NA


• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours