Branch Service Officer

AU SMALL FINANCE BANK; Jaipur; On-site; INR 250,000 - 400,000; Full time

Job summary

AU Small Finance Bank Limited in Jaipur seeks a Branch Service Officer to handle walk-in customers, resolve queries, assist in account opening and transactions, and ensure compliance with KYC norms.

You will support branch operations, participate in local marketing activities, and contribute to a customer-facing, branch-based environment with standard banking hours and strict RBI and internal policy adherence.

Qualifications

• Minimum 50% in degree; Tier 2/3 institutions preferred.
• MS Office and CRM skills are desirable for daily tasks.
• Strong communication and customer-handling abilities are essential.

Responsibilities

• Handle walk-in customers and resolve queries/complaints.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms and RBI/internal policies.
• Support branch operations and participate in local marketing activities.

Skills

Interpersonal skills

Communication Skills

Problem-solving

Attention to Detail

Customer Orientation

Patience

Empathy

Education

Degree

Academic score: minimum 50%

Institution tier: Tier 2 / Tier 3

Tools

MS Office

CRM usage

Job description

Job Description

Group Company: AU Small Finance Bank Limited

Designation: Branch Service Officer

Position description: Responsible for handling customer service and branch operations, ensuring high service standards and compliance.

Primary Responsibilities

• Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators

- Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies

- Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge

- Banking products

• KYC norms
• Branch operations

Required Skills

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: