Customer Service Officer

AU SMALL FINANCE BANK; Jaipur; On-site; INR 180,000 - 240,000; Full time

Benefits offered by this job

Fixed + Incentives

Two-wheeler vehicle facility

Job summary

AU Small Finance Bank Limited is seeking a Customer Service Officer to be based at a branch in Jaipur. You will handle walk-in customers, assist with account opening and transactions, and resolve queries while ensuring compliance with KYC norms.

The role supports branch operations and local marketing activities to enhance customer experience. The ideal candidate has 1–3 years of banking customer service experience, strong communication, and proficiency with MS Office and CRM tools.

Qualifications

• Minimum 1–3 years experience in Banking/Financial Services.
• Knowledge of KYC norms and branch operations.
• Customer-service oriented with strong communication.

Responsibilities

• Handle walk-in customers.
• Resolve queries and complaints.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms.
• Support branch operations.
• Participate in local marketing activities.

Skills

Interpersonal skills

MS Office

CRM usage

Education

Academic score: Minimum 50%

Institution tier: Tier 2/ Tier 3

Tools

CRM software

Job description

Job Description:

Group Company:

AU Small Finance Bank Limited

Designation:

Customer Service Officer

Office Location:

Position description:

Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s

NA

Required Training/s

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators

- Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies

- Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge

- Banking products

• KYC norms
• Branch operations

Required Skills

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Requirements