Customer Service Officer

AU SMALL FINANCE BANK; Kozhikode district; On-site; INR 250,000 - 400,000; Full time

Job summary

AU Small Finance Bank Limited in Kannur region is seeking a Customer Service Officer to handle walk-in customers, resolve queries, assist in account opening and transactions, and ensure compliance with KYC norms at the branch.

The role requires 1–3 years in Banking/FS, a minimum 50% academic score, and strong communication, interpersonal, and detail-oriented skills. Local travel and two-wheeler use may be involved.

Qualifications

• Minimum 50% academic score
• Experience in Banking/FS: 1–3 years
• Knowledge of KYC norms and banking products
• Excellent communication and customer service skills

Responsibilities

• Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms
• Support branch operations
• Participate in local marketing activities

Skills

Interpersonal skills

MS Office

CRM usage

Communication skills

Problem solving

Attention to detail

Education

Academic score: minimum 50%

Job description

Group Company

AU Small Finance Bank Limited

Designation

Customer Service Officer

Office Location

Kannur Kannur , MC Road Thiruvalla Thiruvalla , Ymca Road Kozhikode Kozhikode

Position description

Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers


• Resolve queries and complaints


• Assist in account opening and transactions


• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations


• Participate in local marketing activities

Reporting Team

• Reporting Designation:


• Reporting Department:

Educational Qualifications Preferred

• Category:


• Field specialization:


• Degree:


• Academic score: Minimum 50%


• Institution tier: Tier 2 / Tier 3

Required Certification/s

NA

Required Training/s

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services


• Role: Customer Service, Teller


• Years of experience: 1 to 3

Key Performance Indicators

- Customer satisfaction score

• Query resolution time


• Compliance adherence

Required Competencies

- Customer Orientation

• Communication Skills


• Problem-solving


• Attention to Detail

Required Knowledge

- Banking products

• KYC norms


• Branch operations

Required Skills

- Interpersonal skills

• MS Office


• CRM usage

Required Abilities

• Physical: NA


• Other: Patience, Empathy

Work Environment Details

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)


• Vehicle: Two-Wheeler Vehicle


• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives


• Contract Types: Full-time, Permanent


• Time Constraints: Standard banking hours


• Compliance Related: Adherence to RBI and internal policies


• Union Affiliation: