Branch Service Officer

AU SMALL FINANCE BANK; Jobner; On-site; INR 180,000 - 300,000; Full time

Job summary

AU Small Finance Bank Limited in Rajasthan invites applications for a Branch Service Officer responsible for handling walk-in customers and branch operations, ensuring high service standards and regulatory compliance.

You will resolve customer queries, assist with account opening and transactions, and support local marketing efforts, while adhering to RBI guidelines and internal policies. The role requires 1–3 years of banking experience and a two-wheeler.

Qualifications

• Minimum 50% academic score in relevant education.
• Experience in customer service or teller roles preferred.
• Familiarity with KYC norms and RBI guidelines is desirable.

Responsibilities

• Handle walk-in customers and resolve queries.
• Assist in account opening and transactions.
• Ensure compliance with KYC norms and RBI guidelines.
• Support branch operations and local marketing activities.

Skills

Interpersonal skills

MS Office

CRM usage

Education

Category

Field specialization

Degree

Academic score: Minimum 50%

Institution tier: Tier 2 / Tier 3

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Branch Service Officer

Office Location:

Position description:

Responsible for handling customer service and branch operations, ensuring high service standards and compliance.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators:

• - Customer satisfaction score
• Query resolution time
• Compliance adherence

Required Competencies:

• - Customer Orientation
• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge:

• - Banking products
• KYC norms
• Branch operations

Required Skills:

• - Interpersonal skills
• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: