Branch Sales Manager

Skylight Hr Solutions; Navi Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Skylight Hr Solutions is seeking a branch-focused leader to drive profitability and growth. The role emphasizes budgeting, underwriting quality, cost control, and a high standard of customer experience at the branch level.

You will lead HR and administrative functions, monitor performance metrics, and work closely with sales to achieve target volumes while minimizing delinquencies and service issues. This position is based in Navi Mumbai, India.

Qualifications

• Must focus on profitability optimization for branches
• Ability to set and monitor targets in numbers and volumes
• Quality underwriting and coordination with collections
• Manage branch operating costs and efficiency
• Lead and develop branch team and HR/administration
• Ensure superior customer experience and handle service issues

Responsibilities

• Profitability management for the branch
• Target setting and monitoring branch targets in numbers & volumes
• Portfolio quality management through underwriting and collaboration with collections
• Cost management of branch operations including cost of acquisition
• People management: motivate, develop and manage branch staff
• Customer experience management and handling service issues in collections and pre-closures

Skills

Profitability management

Target setting & monitoring

Portfolio quality management

Cost management

People management

Customer experience

Job description

The key functions will be

• Profitability Management - Maintaining & optimizing profitability for the branch
• Target setting & management Monitoring branch targets in numbers & volumes
• Portfolio quality management - through superior underwriting, working closely with collections
• Cost management managing all branch operating costs including cost of acquisition, operations etc.
• People management – Motivating team, handling HR & administration function of the branch
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues

Business

• Achieve contributed value targets set for the branch
• Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
• Provide superior customer experience
• Manage TAT’s on credit & processing
• Minimize pre & post disbursal discrepancies

Monitoring Performance

• Monitoring Branch performance in terms of key drivers i.e.
• Contributed Value....Volumes / Profitability / Expenses / Losses
• Employee Retention
• Employee Productivity
• Customer experience
• Monitor individual performance of each employee, continuously work to maximize productivity

People Management

• Motivate and develop branch team
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low
• Conduct regular meeting with branch staff
• Provide open and honest feedback and ask for feedback.