Branch Manager

PeopleStrong; Erode; On-site; INR 400,000 - 700,000; Full time

Job summary

PeopleStrong in India seeks a Branch Manager to maintain relationships with customers, study market trends, and lead marketing efforts to drive sales and profitability. You will oversee field visits, coordinate with departments, ensure adherence to policies, and manage receivables while safeguarding assets.

The role focuses on profitability, risk mitigation, staff coaching, and knowledge sharing to support business growth and customer satisfaction across the branch network.

Qualifications

• Proven ability to coach and mentor team members.
• Strong business development mindset with revenue focus.
• Excellent communication in local language and English.

Responsibilities

• Maintain regular & continuous relationship with customers.
• Study market trends and identify opportunities for up-sell/cross-sell.
• Initiate and participate in marketing to achieve targets.
• Achieve customer delight through efficient service and retention.
• Achieve branch profitability and ensure adherence to policies.
• Coordinate field visits for marketing and collections.
• Collaborate with departments to ensure smooth branch functioning.
• Manage receivables and safeguard assets; mitigate fraud risk.
• Oversee branch books, documents, and statutory records.
• Focus on profitability and ensure branch is profitable.

Skills

Coaching & mentoring

Business development

Communication skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.


• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.


• Initiate, implement/coordinate and participate in marketing for achieving the above.


• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).


• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements


• Collaborate with various departments to ensure smooth functioning of the branch.


• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.


• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.


• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.


• Role will come under the purview of Audit & Gold Inspection.


• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.


• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring


• Business Development


• Communication Skills – Proficiency in local language and English