Branch Manager

PeopleStrong; Kanpur; On-site; INR 600,000 - 900,000; Full time

Job summary

PeopleStrong in India seeks a branch and market development professional to manage relationships with customers and drive market insights for upsell and cross-sell opportunities. You will initiate marketing activities, deliver excellent customer service and help retain customers while pursuing new ones.

You will also oversee branch profitability, participate in field marketing and collection activities, coordinate with departments, and ensure compliance and risk mitigation across branch

Qualifications

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English

Responsibilities

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to aid innovation and meet customer needs by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service.
• Retain existing customers and acquire new continuously.
• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices; Mitigation & Prevention of Risk by early detection of fraud and uphold the organization’s vision and goodwill of customers.
• Recovery of receivables; monitor and follow up to protect customer’s long-term interests.
• Maintenance of branch books of accounts, documents and statutory records; upkeep of branch premises and assets; liaison with statutory authorities and external agencies; ensure compliance
• Role will come under the purview of Audit & Gold Inspection.
• Focus on branch profitability and ensure assigned branch is profitable
• Provide handholding and timely/continual training of the team
• Encourage knowledge sharing for business development and career progression

Skills

Coaching & Mentoring

Business Development

Communication Skills

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English