Branch Operations Manager Ranastalam

CSB Bank; Srikakulam; On-site; INR 350,000 - 550,000; Full time

Job summary

CSB Bank is seeking an experienced professional to manage daily branch operations, including cash, vault, and ATM controls, while ensuring strict adherence to KYC/AML and RBI norms. The role involves collaborating with sales and service teams to enhance customer experience and drive service excellence.

You will oversee account openings with CKYC uploads, monitor metrics, and support audits. A graduate with banking certifications is preferred, with JAIIB/CAIIB certifications welcomed.

Qualifications

• 3–9 years of branch ops experience
• Graduate with banking certifications preferred
• JAIIB/CAIIB certifications preferred

Responsibilities

• Oversee daily branch operations including cash, vault, ATM, and end-of-day processes
• Maintain service quality and ensure RBI, audit, and KYC/AML compliance
• Process account openings with CKYC uploads and documentation checks
• Track service metrics and implement RCA-based fixes
• Prepare for audits and inspections; resolve observations promptly
• Promote cross-selling of insurance/investments and activate digital banking for new customers
• Train frontline staff on process updates and compliance requirements
• Manage inventory of customer deliverables and gold loan packets

Skills

Cash handling

Customer service

KYC/AML

Compliance

Education

Graduate

Banking certifications preferred

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB