Branch Operations Manager Indore

CSB Bank; Indore District; On-site; INR 500,000 - 800,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional in the Indore region to manage daily branch activities including cash handling, clearing, and account openings while ensuring strict KYC/AML and RBI compliance. You will partner with sales and service teams to enhance customer experience and operational efficiency.

Responsibilities include RBI/audit-compliant servicing, CKYC uploads, metrics tracking, and timely audit readiness.

Qualifications

• 3–9 years of branch operations experience.
• Graduate with banking certifications preferred.
• JAIIB/CAIIB preferred.
• Strong knowledge of RBI/KYC/AML guidelines.
• Experience in cross-selling and digital banking activation.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

KYC/AML compliance

Customer service

Audit readiness

Team training

Education

Graduate

Job description

Job Description:

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Qualifications

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB