Branch Operations Manager

CSB Bank; Visakhapatnam; On-site; INR 700,000 - 1,100,000; Full time

Job summary

CSB Bank in Visakhapatnam invites applications for Branch Operations Manager to oversee daily branch activities including cash handling, vault/ATM, and EOD reconciliations. This role ensures strict KYC/AML adherence and RBI audit compliance while partnering with sales and service teams to enhance customer experience.

The ideal candidate has 3–9 years of branch operations experience, a graduate degree, and banking certifications such as JAIIB/CAIIB preferred.

Qualifications

• Graduate degree required.
• Banking certifications preferred (e.g., JAIIB/CAIIB).
• Experience in branch operations and compliance is valued.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

KYC/AML

Cash handling

Account opening

Audit compliance

Customer service

Digital banking

Education

Graduate

JAIIB/CAIIB preferred

Job description

Branch Operations Manager| Visakhapatnam

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Experience Level Mid Level