Branch Operations Manager

CSB Bank; Kakinada; On-site; INR 600,000 - 900,000; Full time

Job summary

CSB Bank in Kakinada invites an experienced Branch Operations Manager to oversee daily branch operations, including cash, vault, ATM, account opening, and service requests, ensuring strict KYC/AML and RBI norms. You will partner with sales and service teams to enhance customer experience.

The role requires 3–9 years in branch ops, a graduate degree, and banking certifications are preferred. You will lead process improvements, audits readiness, and cross-sell banking products, with focus on

Qualifications

• 3–9 years of branch operations experience.
• Graduate with banking certifications preferred.
• Experience with CKYC and RBI/audit compliance.
• Strong customer service and process improvement.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

Cash handling

KYC/AML compliance

Audit compliance

Account opening

CKYC uploads

Service requests handling

Cross-selling

Digital banking activation

Team training

Inventory management

Education

Graduate

Banking certifications preferred

Job description

Branch Operations Manager| Kakinada

Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross-sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

Experience Level Mid Level