Branch Operations Manager

CSB Bank; Anand; On-site; INR 600,000 - 900,000; Full time

Job summary

CSB Bank is seeking a Branch Operations Manager in Anand to oversee daily branch operations including cash handling, vault & ATM management, account opening, and service requests, with strict adherence to KYC/AML and RBI norms.

You will partner with sales and service teams to enhance customer experience, monitor metrics, drive audits, and implement process improvements. 3–9 years in branch ops; Graduate with banking certifications preferred.

Qualifications

• Graduate degree in a relevant field ( Graduation ).
• Banking certifications preferred.

Responsibilities

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation).
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements.
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality.
• Track service metrics (TAT, FTR, complaints) and implement RCA-based fixes.
• Prepare for audits/inspections; maintain records and resolve observations on time.
• Cross-sell insurance/investments and activate digital banking for all new customers.
• Train frontline on process updates and compliance requirements.
• Inventory management of customer Deliverables and gold loan packets.

Skills

Branch operations

KYC/AML

Customer service

Audit/compliance

Education

Graduate degree

Banking certifications

Job description

Branch Operations Manager

Anand Owns daily branch operations including cash, clearing, account opening, and service requests; ensures strict adherence to KYC/AML, RBI and audit norms; partners with sales and service teams to enhance customer experience.

• Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
• Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
• Ensure accurate account opening/KYC with CKYC uploads and documentation quality
• Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
• Prepare for audits/inspections; maintain records and resolve observations on time
• Cross‑sell insurance/investments and activate digital banking for all new customers
• Train frontline on process updates and compliance requirements
• Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB Experience Level Mid Level