Branch Operations Manager Kanpur Nagar

CSB Bank; Kanpur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

CSB Bank is seeking a Branch Manager who will oversee daily branch operations, drive sales targets, and ensure best-in-class customer service. The role focuses on achieving revenue goals while maintaining compliance and robust IT and physical infrastructure.

The incumbent will lead by example to foster customer trust and operational excellence. The ideal candidate has 3–9 years of experience and a graduate degree in any discipline, with a strong track record in customer service and branch

Qualifications

• Min Years - 3
• Max Years - 9
• Qualification - Graduate (Any Specialisation)

Responsibilities

• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Education

Graduate (Any Specialisation)

Job description

Job Description:

responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

Responsibilities

• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Qualifications

• Min Years - 3
• Max Years - 9
• Qualification - Graduate (Any Specialisation)