Branch Operations Manager

CSB Bank; Vadodara; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank invites applications for a Branch Operations Manager in Vadodara. You will oversee daily branch operations, support sales efforts to meet targets, ensure compliance, and deliver outstanding customer service.

You will analyze sales data, identify growth opportunities, collaborate with cross-functional teams, and lead a high-performance team in a fast-paced banking environment. This role requires strong communication, leadership, and decision-making skills, with a focus on accuracy and

Qualifications

• Strong knowledge of branch operations, sales and customer service principles.
• Excellent communication, leadership and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Communication skills

Leadership

Problem-solving

Analytical thinking

Decision making

Customer service

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.