Branch Operations Manager

CSB Bank; Ahmedabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CSB Bank seeks an experienced Branch Operations Leader to oversee daily branch activities and drive sales performance. The role focuses on efficient operations, exceptional customer service, and compliance within a fast-paced banking environment.

The ideal candidate will bring strong communication and leadership skills, coupled with analytical abilities to optimize processes and achieve targets.

Qualifications

• Excellent communication, leadership, and problem-solving skills.
• Strong analytical and decision-making abilities.
• Ability to lead a team and manage multiple priorities.
• Experience in sales management and customer service.
• Knowledge of branch operations and regulatory requirements.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Communication

Leadership

Problem-solving

Analytical thinking

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.