Branch Operations Manager

Axis Bank; Yamunanagar; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

Axis Bank in India is seeking a Branch Operations Head to lead branch sales officers and tellers, ensuring smooth daily operations, cash management, and regulatory compliance. You will drive productivity, customer service, and cross-sell performance to meet branch targets.

The role requires strong people management, operations oversight, and adherence to banking policies. You will coordinate audits, staff training, and maintain risk controls while focusing on customer satisfaction.

Qualifications

• Graduation or MBA (Marketing preferred) from a recognized institute.
• NCFM and AMFI certifications.
• Experience in branch operations is desirable.

Responsibilities

• Direct daily branch operations including cash, clearing, transfers, and deposits.
• Maintain high service standards and resolve customer complaints.
• Grow customer relationships and cross-sell products.
• Ensure cash balance per retention limits and AML controls.
• Oversee audits and ensure staff training on policies.

Skills

People management

Customer service

Operations management

Compliance

Risk & AML awareness

Education

Graduation / Post-Graduation (MBA-Marketing preferred)

NCFM Certification

AMFI Certification

Job description

Role & responsibilities

About Branch Banking:

The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Banks customer engagement strategy across products and services.

About the Role:

The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branchs financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank

Key Responsibilities

• Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
• Ensure all customer complaints and issues are resolved maintaining high service standards
• Establish and strengthen all key customer relationships to generate sustained business
• Ensure growth in account balances and achievement of aggregate cross sell points target
• Ensure maintenance of cash balance as per Cash Retention Limit
• Control and monitor leakage of income, office accounts and anti-money laundering s
• Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
• Review branch operations reports and track exceptional transactions.
• Handle internal and external audit processes and attend audit queries immediately
• Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank

Qualifications:

Optimal qualification for success on the job is:

• Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
• NCFM and AMFI Certifications