Branch Operations Manager

CSB Bank; Vadanappally; On-site; INR 900,000 - 1,500,000; Full time

Job summary

CSB Bank is seeking an experienced Branch Operations Manager for our Guruvayoor branch in Kerala. You will oversee daily branch functions, streamline processes, ensure compliance, and support sales initiatives to drive growth.

The role requires strong leadership, stellar communication, and a proactive approach to customer service, data analysis, and issue resolution in a fast-paced banking environment.

Qualifications

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with sales management and team development is an added advantage.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Branch operations

Sales management

Customer service

Leadership

Communication

Problem-solving

Analytical thinking

Decision making

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.