Branch Operations Manager

CSB Bank; Kadampanad; On-site; INR 650,000 - 900,000; Full time

Job summary

CSB Bank in Kerala is seeking a Branch Operations Manager to oversee daily branch functions, support sales initiatives, and ensure smooth, compliant operations.

The ideal candidate has 5+ years in banking, strong leadership and analytical skills, and the ability to analyze sales trends to drive performance while delivering outstanding customer service.

The role requires a proactive approach, collaboration with cross-functional teams, and a commitment to regulatory compliance and branch growth.

Qualifications

• 5+ years of experience in branch operations or banking.
• Strong leadership and customer service principles.
• Excellent communication and problem-solving abilities.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Communication

Leadership

Problem Solving

Analytical Skills

Decision Making

Time Management

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.