Branch Operations Manager

CSB Bank; Botad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

CSB Bank invites applications for a seasoned Branch Operations Manager at its Guruvayoor branch to oversee daily operations and back strong sales initiatives. The candidate should have 5+ years in banking or finance, with solid expertise in operations, compliance and customer service, plus proven leadership and communication skills.

You will optimize processes, ensure regulatory adherence, analyze performance data, and collaborate across teams to drive growth and improve overall branch

Qualifications

• 5+ years of experience in a similar banking/finance role.
• Strong knowledge of branch operations, sales and customer service.
• Excellent communication, leadership and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve targets and growth opportunities.
• Ensure operational efficiency and regulatory compliance.
• Provide excellent customer service and resolve complaints promptly.
• Analyze sales data and market trends to inform decisions.
• Collaborate with cross-functional teams to drive growth and performance.

Skills

Branch operations

Sales

Customer service

Communication

Leadership

Problem-solving

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.