Branch Operations Manager

Kotak Mahindra Bank; Prayagraj, Jhansi; On-site; INR 600,000 - 900,000; Full time

Job summary

Kotak Mahindra Bank in Prayagraj is seeking a dedicated operations professional to oversee daily transaction processing, cash management, and end-of-day reconciliations, ensuring accuracy and security. You will enforce internal controls, monitor for fraud, supervise teller staff, manage shifts, and support branch operations through strict adherence to policy and risk management.

This role also covers regulatory compliance, maintenance of records for audits, and handling customer escalations with

Job description

Core Roles & Responsibilities

• Daily Transaction & Cash Management:
  • Monitor and authorize daily transaction processing (cash handling, clearing, wire/fund transfers, account openings, and closures).
  • Manage vault cash limits, coordinate cash orders, and oversee end-of-day cash reconciliations and balancing. [1, 2, 3]
• Internal Controls & Risk Management:
  • Enforce dual-control protocols and strict segregation of duties for high-risk processes like cash and cheque handling.
  • Conduct periodic internal audits of vouchers, ledgers, and cash balances to catch errors before formal audits.
  • Monitor transaction patterns to flag potential fraud, money laundering, or suspicious activity. [1, 2]
• Compliance & Regulatory Oversight:
  • Ensure compliance with banking and statutory regulations (such as KYC, AML, and local guidelines).
  • Prepare and organize branch records, documentation, and registers for internal and external statutory audits. [1, 2]
• Staff Supervision & Team Management:
  • Supervise, train, and coach branch operations and teller staff.
  • Manage shift schedules, workload allocation, and coverage during staff leaves or peak business hours.
  • Conduct performance evaluations and address operational process deviations.
• Customer Service & Escalations:
  • Resolve escalated customer complaints that require policy exceptions, deep account-level review, or back-office coordination.
  • Investigate transaction disputes (such as failed transfers or erroneous debits) alongside technology and back-office teams